Address
Form of workSnap Shades has established itself as the best, specialisedprovider of car sun shades. We are growing and are seeking a motivated andpassionate Customer Service Superstar to join our team.
The successful candidate will be someone looking to utilise their exceptionalCustomer Service and organisational skills. This is a part time role based in Silverwater.
Your role will involve:
- Respond to customer enquiries across a variety of platforms – phone, email, social media, live chat and more.
- Address issues with products, orders, and deliveries in a timely and effective manner.
- Respond to our online company reviews across a number of platforms – Product review, Google review and Facebook review.
- Assist with the timely and accurate processing and daily dispatch of orders.
- Assist with processing returned products and ensure that the customer receives the best possible outcomes.
- General administration tasks.
The ideal person will have:
- Have energy, drive and a positive, customer-first attitude to deliver results.
- Previous experience in a customer service role with proven exceptional Customer Service skills.
- Ability to troubleshoot and problem solve, resolving issues to become positive customer experiences.
- Willingness to learn and a friendly, professional attitude.
- Work well within a team, as well as independently.
- Exceptional written and verbal communication skills.
- Ability to multitask to communicate across various platforms.
If you have the skills, experience and are ready for a new challenge, we'd loveto hear from you. Apply online now with your resume and cover letterstating your availability.
Only shortlisted candidates will becontacted.
Summary of role requirements:
- Looking for candidates available to work:
- Monday: Morning, Afternoon
- Tuesday: Morning, Afternoon
- Wednesday: Morning, Afternoon
- Thursday: Morning, Afternoon
- Friday: Morning, Afternoon
- 1 year of relevant work experience required for this role
- Working rights required for this role
- Expected start date for role: 01 March 2024
