AddressOur client, Australia's leading supplier of quality polyurethane foams, is currently seeking a positive and reliable self-starter to assist in enhancing their internal and external customer experience.
This is a unique and exciting opportunity for someone with retail or hospitality experience to transition into an office based environment. The role is initially temporary, with an opportunity for permanency for the right person. The hours are full time Monday to Friday 9:00AM to 5:00PM with an occasional 8:00AM to 4:00PM shift. Training will also be provided.
Your responsibilities will include but not be limited to:
- Process & enter customer orders.
- Communicate with customers to assist with queries relating to product information and pricing.
- Answering customer enquiries quickly and effectively.
- Nurture relationships with customers and co-workers.
- Investigate and resolve customer issues with empathy and care.
- Investigate corrective actions and prepare relevant documentation.
- Assist sales team with customer communications and implementing price updates.
- Promote safe work methods, operations and compliance with company policies, procedures and safety, health, and environmental legislations.
Skills required:
- A minimum of 12 months' experience in Customer Service (preferably in a manufacturing or B2B or B2C environment).
- Strong communication skills (written and verbal)
- The ability to liaise with customers at all business levels to foster relationships.
- The ability to manage your own time; perform multiple tasks; prioritise tasks.
- Strong problem-solving skills and ability to provide innovative solutions.
- A positive attitude & eagerness to learn and grow.
If you feel you meet the abovementioned criteria and are interested in this opportunity apply now!
