Customer Service Representative

BlueScope is an Australian-born, global success story, spanning 18 countries, with a team of over 14,000 people. We’re driven by innovation and are proud that the technologies in our products and brands, like COLORBOND® steel, inspire and protect everything from hospitals and bridges to stadiums and homes.

The Opportunity

Are you someone with a background in sales or Customer Service looking for an exciting new opportunity? We welcome candidates from diverse backgrounds who are passionate about delivering exceptional Customer Service.

Come and discover the opportunity to join the Campbellfield team in our Fielders business as a Customer Service Representative. With a proud history starting in Adelaide, today Fielders manufactures and markets steel building products across Australia. We deliver customer-inspired outcomes that support architects, engineers, builders, installers and property owners in creating their vision.

Our customers are a mix of homeowners and builders requiring a variety of superior products and solutions that we offer. As the face of BlueScope, you will play a pivotal role in ensuring that each customer receives nothing short of exceptional service.

This is a Monday to Friday role, working a 38-hour week.

What Will You Do?

This position offers diversity and opportunity for an enthusiastic team player who enjoys the full spectrum of a busy workplace. Alongside general sales and Customer Service responsibilities, your duties will include:

• interacting with our customers via phone and email managing quotes and queries
• following up on quotations and inquiries converting these into sales opportunities
• collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, special packaging, and delivery timetable
• administrational task
• scheduling and booking orders/shed components
• continuously look at new ways of improving the customer experience and consistently improving the total value proposition

More About You

As a highly motivated individual thriving in a team environment, you’ll bring:

• the ability to work under pressure and prioritise deadlines
• experience working in a Customer Service environment
• high attention to detail and ability to complete multiple tasks simultaneously
• a strong customer focus with the ability to resolve issues effectively and efficiently
• a willingness to grow, learn and develop yourself
• demonstrated computer competency including MS Office

What’s in it For You

• Permanent full-time position
• Employee benefits with discounts on health and wellbeing products and services
• Employee Assistance Program
• Ongoing trainings and career development opportunities

Come and discover us at bluescope.com/life-at-bluescope/careers.

Together we can make a world of difference.

Applications close Monday, 1 April 2024.