AddressOur client is a renowned Australian company providing superior products and services that support many Australians daily. Currently experiencing significant growth, this is an exciting time to join this organisation, which is looking for a Customer Service Representative within their Financial Services business.
About the role
In this role, you will be the primary point of contact for members, providing support, guidance, and solutions relating to Financial Services and wealth management.
Duties
- Provide outstanding Customer Service to members, addressing inquiries promptly via various channels.
- Assist members with transactions and educate them on superannuation products.
- Collaborate internally to resolve complex issues and maintain accurate records.
- Stay updated on industry regulations for compliance.
- Previous experience in Customer Service roles within the Financial Services industry.
- Knowledge of superannuation products and industry regulations is desirable.
- Excellent communication skills, both verbal and written, with a strong focus on active listening.
- Ability to empathize with members and tailor solutions to meet their individual needs.
- Strong attention to detail and accuracy in data entry and documentation.
- Proficiency in using CRM systems and other relevant software applications.
You will enjoy a range of great employee benefits and rewards, including:
- Competitive remuneration and incentive program
- Flexible work conditions – a hybrid model
- A range of attractive company discounts
- Supported learning and career development program
- Additional paid well-being and community volunteer days yearly
