Customer Service Representative

Showcase your Customer Service skills working for Global manufacture of Shading & Screening | Immediate start | Build your career

The Company:

Our client is a global leader in manufacturing and marketing branded screening and shading products tailored for residential, commercial, and industrial use. They pride themselves on delivering exceptional Customer Service while fostering a corporate culture that prioritises the growth and well-being of its employees. An exciting opportunity is available for Customer Service Representatives to join their dynamic team.
Role Overview:

As a Customer Service Representative, you will report directly to the Customer Service Manager. Your primary role involves handling inbound calls and emails from both B2B and B2C customers. You will provide thorough information about products and services, resolve any issues encountered by customers, and handle general inquiries including those related to invoices and credit notes.
This position offers work from home flexibility of working, Monday to Friday, 8:30 am to 5 pm.
Key Responsibilities:

• Respond to inbound calls and emails, ensuring customers receive comprehensive assistance regarding products and services.
• Efficiently manage customer complaints, offering suitable solutions within designated timeframes, and ensuring resolution to guarantee customer satisfaction.
• Maintain accurate records of customer interactions, process accounts, and organise documents within the CRM system.
• Conduct necessary customer verifications, process orders, forms, applications, and various requests as needed.
• Actively contribute to continuous process improvement initiatives and provide constructive feedback to enhance the efficiency of our Customer Service workflow.

Skills and Experience:

• Demonstrated experience within a Customer Service call center environment, preferably in the building materials or related industry.
• Proficiency with CRM platforms such as Salesforce or SAP, including experience handling credit notes and invoices.
• Strong communication skills, both verbal and written, with a keen ability to actively listen to B2B and B2C customers.
• Ability to effectively navigate technical and product-related information.
• Commitment to delivering a customer-centric approach.

Benefits:

• Flexible work arrangements, including the option to work remotely from home.
• Competitive compensation package.
• Support for learning and career development opportunities.

Please apply online by clicking on "apply now" or contact Jade Lawton at 0434 228 334 | jade@iasrecruitment.com.au.