AddressOur client is a leading provider of equipment solutions, specialising in inspection equipment across various industries globally. The company is currently seeking a motivated individual to join their team as a Customer Support Representative for the Australia & New Zealand region.
As a Customer Support Representative, you will play a crucial role in providing exceptional customer support at the first point of contact, handling inbound calls, managing email inboxes, and creating customer request tickets.
Key Responsibilities:
- Deliver high-quality Customer Service support through email and phone interactions.
- Log new Customer Service requests and manage their distribution to key service stakeholders.
- Verify customer and contact details to ensure accuracy.
- Cultivate customer interest in our client's products and services.
- Identify and escalate priority issues for timely resolution.
- Efficiently manage general service and dispatch email boxes on a daily basis, responding with a sense of urgency.
- Create service quotations for breakfix work.
- Perform other job-related duties as assigned.
Key Desired Attributes:
- Strong communication skills.
- Attention to detail.
- Drive to succeed.
- High level of enthusiasm.
- Willingness to learn.
- Team player.
If you possess these qualities and are seeking a role where you can contribute to a dynamic team, increase customer satisfaction, and drive business success, we invite you to apply. Please click 'Apply' and submit your resume to be considered for this exciting opportunity.
