Customer Service Representative

Continue your rewarding Customer Service career in this dynamic Call Centre environment. Our Client is a leading international organisation who truly value their people and offer fast career advancement for top performers.

As a Customer Service Representative you will have an opportunity to make a positive impact with customers daily. You will join a fast-paced contact centre team to deliver an exceptional customer experience which will contribute to the overall growth and success of the business.

Your responsibilities:
• Manage a high volume of inbound call inquiries working to KPIs
• Undertake activities to problem solve and provide solutions
• Provide guidance and product advice (product training provided)
• Develop ongoing product knowledge and continued professional development
To be considered for this role you will ideally have:
• Prior call centre experience (or experience working in a high volume inbound call role such as managing a busy reception desk)
• Professional communication skills and phone manner
• Strong customer focus with a self-motived approach and drive to succeed
• The ability to work independently as well as in a team
The salary guide for this role is up to $60,000 + Super.

Standard hours for this position are 8.30am - 5.00pm and the organisation offers work from home flexibility 2-3 days per week. Offices are in the Melbourne CBD.

For immediate consideration forward your resume to Coadys via the SEEK application link below.

Please note only shortlisted candidates will be contacted.