Customer Service Representative

We are currently working alongside a leading global marketer and manufacturer of branded screening and shading products. They have been in operation since the 1970's and are looking for a Customer Service Representative to join their team on a permanent basis. This position will be reporting to the Customer Service Manager, it is a full-time position with an immediate start.
Key Responsibilities:

• General Account Management
• Processing and Tracking of Orders
• Ensuring constant communication with the businesses that this company is working with
• Resolving customer inquiries across a large variety of products
• General Supply Chain duties (ie: processing invoices and export orders)
• Liaising with a variety of key stakeholders both internal and external to the company

About You:

• Experience in a similar Customer Service position involving B2B interactions
• You have the ability to take initiative and problem solve, as well as meet deadlines
• Previous exposure to CRM systems, including either Salesforce or Zendesk is preferred
• Previous experience on the phone regularly speaking to customers
• You are excited to continue to develop your skillset and learn and are also adaptable to a variety of scenarios

Benefits for You:

• WFH 2 days a week
• Great Team Culture
• Onsite Parking

To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2114.