Customer Service Representative

Location
Melbourne, Victoria
Category
Office Support
Salary
$65000 AUD - $65000 AUD Annual
Posted
31-Jan-2024
Work type
Full Time
Contact
Kay Prado
Reference
BH-156565
Customer Service Representative
Full Time
$65k + Super
Immediate Start
Location: Melbourne CBD
Join our client in the thriving luxury watch industry as a vibrant and professional Customer Service Representative. Take on a crucial role in providing exceptional support to their valued customers. This position is centered around prioritising customer needs, offering assistance, and ensuring a positive engagement. As the friendly voice and email correspondent, you'll be instrumental in helping customers with inquiries, providing product information, and resolving any issues that may arise.
Key Responsibilities:
Customer Service Excellence:
Engage with customers in a friendly and professional manner, addressing inquiries and providing helpful support.
Collaborate with various teams, especially the sales team, to assist with their queries and enhance overall customer satisfaction.
Support customers utilising Retail Portals, encouraging their efficient use.
Communication Expertise:
Craft professional emails and utilise templates for effective communication.
Handle complaints with tact, offering appropriate solutions and alternatives.
Acquire in-depth product knowledge to communicate effectively with customers.
Administrative Support:
Assist in transaction processing, including data entry and processing watch repairs.
Contribute positively to the overall functioning of the Customer Service department.
Qualifications:
To thrive in this role, you should possess:
People-oriented and adaptable nature with excellent problem-solving skills.
Strong written and verbal communication skills for effective email correspondence.
Confidence and a pleasant demeanor on the telephone.
High degree of accuracy in tasks.
Good computer knowledge and keyboard skills.
Team player mindset.
Ability to multitask, prioritise, and manage time effectively.
Capacity to independently acquire and retain product knowledge.
Proactive work approach, promoting a positive atmosphere for both customers and colleagues.
If you are ready to make a positive impact and grow with a globally recognised brand. apply now to embark on a rewarding career journey.