AddressCustomer Service Representative
Location
Melbourne
Summary
This role is responsible for providing support to a market-leading range of Healthcare products within the fields of wound management focusing on Smith & Nephew's Negative Pressure Wound Therapy portfolio.
Essential Job Functions
- Manage and optimise telephone contact between customers and Smith & Nephew
- Determine and fulfil customer requirements and managing customer expectations (includes processing of customer orders, providing information on products, availability, pricing etc.). This function involves a great deal of liaison with Divisional staff, internal operational staff and freight carriers, etc.
- Establish a preferred supplier relationship with key customers by being proactive in meeting individual customer requirements and adding value to our service
- Continuously improve Smith & Nephew's service processes and operations by taking the initiative to identify and analyse problems, measure performance, co-ordinate action to improve processes, solve problems and eliminate causes of problems
- Support field sales staff by efficient communication of relevant information and response to requests
- Respond and process customer complaints in accordance with the requirements of the Smith & Nephew complaints process
Experience
- Proven experience and success track record in a similar Customer Service role
- Exposure to the medical devices industry preferred
Technical Knowledge & Competencies
- High computer proficiency in MS Office
- Good knowledge of order processing
- SAP user
- Good numerical skills
- High attention to detail
- Pragmatic problem solving skills
- Superior customer focus
- Ability to establish and foster long-term relationships with internal and external customers
- Strong written and verbal communication skills
- Exceptional organizational and time management skills
Applications
To apply, please ensure that you include a cover letter addressing it to Talent Acquisition Lead ANZ, and CV must be in MSWord format. Due to a high volume of applications, please note that only shortlisted candidates will be contacted.
Smith & Nephew is committed to helping people regain their lives by repairing and healing the human body. We believe that this can only be achieved by establishing mutually beneficial relationships with all of our stakeholders including patients, healthcare professionals, investors, and employees. If you share our passion for innovation and can demonstrate how you meet the criteria outlined, we would love to hear from you.
We continue to actively build an environment where every individual can fulfil their potential and be proud ambassadors for Smith & Nephew, our customers and their patients. We value the diversity of our people and welcome applications from everyone.
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