Customer Service Representative - Group Fraud

Group Fraud Management Services consists of seven group level functions: Bankwest Financial Crime Services, Card Fraud, Digital Fraud, Branch Fraud, Originations & Scams, Fraud Capability Intel & Advisory, Analytics and Business Performance & Strategy.Do work that matters

You will deliver excellence in Customer Service and also innovation in dealing with customer’s situations:Handle inbound and outbound calls relating to potential Scam or Fraud activity

Creating peace of mind for our customers by providing exceptional service when handling inbound fraud/scam call enquiries

Working in a high paced environment with a passion to inspire confidence in our customers, specifically when being faced with a fraud or scam situation

Perform the detection analyst over scam/fraud related events and ensure sound decisions are made whilst following the standard operating procedure.Identify digital fraud trends and report on these accordingly

Manage a high volume of customer calls and scam alerts

Prompt escalation of issues/risks out of delegation and/or as required

Maintain an up-to-date focus on financial crime, security related…