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SalaryAt Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
Are you a positive person with an eager to learn attitude? Do you have strong communication & Customer Service abilities? And do you have the ability to interpret customer needs & provide suitable solutions?
If so, this is the role you’ve been looking for! We are currently looking for passionate Customer Service Representatives to join our growing team in our fast paced contact center located in Melbourne CBD! This is an excellent opportunity for you to be involved in a culture built on fun, respect, integrity, innovation and transparency!
About the Role:
Working on behalf of the Federal Government, you will love providing exceptional Customer Service by providing accurate advice on programs and grants. Initially you will be trained on answering calls and will then be upskilled on answering emails and web chats.
Key Details:
Casual roles available
Hourly rate & incentives
Monday - Friday rotating roster between the hours of 8am - 10pm (11pm during daylight savings with no weekend Work currently)
Comprehensive Full Time PAID training onsite with ongoing development opportunities
Hybrid opportunity once you've settled into your new role (mix of onsite & work from home requirements)
Undercover Parking/ Train Stations closeby
Employee Referral Program
Tenure Recognition Program
Office located in Latrobe Street, Melbourne CBD - close to transport, shopping & food options
A diverse and supportive working environment – everyone is welcome here, and our differences make us stronger!
Responsibilities:
Maintain a current understanding of the Department’s programmes and initiatives
Assist callers with understanding programme information, use of the website, completing relevant forms, troubleshooting and calculators
Understand and meet individual and campaign targets and KPI’s (Key Performance Indicators)
Ensure that all transactions are completed thoroughly and convey information in accordance with the guidelines provided by the Department
Skills & Experience:
Problem solving and conflict resolution skills
Excellence in service delivery
Proficient written and oral communication skills
A positive 'can do' attitude
A passion to succeed in a fast paced environment
Attention to detail and an administration background
Culture & Benefits
Multiple career progression opportunities
Hourly rate + On Target Earnings (based on reaching KPI’s)
Smart Casual work attire
An environment that is supportive, engaging and highly interactive
Please note, this is an Australian based role and due to the nature of our client, to be eligible you must:
Hold current Australian Citizenship,
Be willing and eligible to obtain a security clearance to the level applicable (this is at no cost to you)
Start your new journey with us and apply today! We look forward to receiving your application!
