Customer Service Representative

Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning and commercial and industrial refrigeration needs. 

We have an exciting opportunity for a Customer Service Representative to join our West Melbourne team.

Why join us?

We are committed to the safety, education and ongoing professional development of our people. In this role, you will receive:

• A competitive remuneration package. which includes base salary + superannuation;
• A great incentive program. Built to recognise that we all succeed together;
• Career growth opportunities. We offer genuine long-term career opportunities;
• Access to an Employee Assistance Program; 
• Professional Development opportunities including formal programs, coaching and mentoring enabling you to choose your own career development options; and
• A committed team culture. Our Values set the way in which we work – Committed, Engaged, Straightforward and United.

About your new role?

This is an excellent opportunity to obtain a secure, full-time, Monday to Friday position with a company that values its employees, offers a supportive working environment, and has a genuine desire to see our people succeed.

Reporting to the Branch Manager, you will be responsible for:

• Internal sales procedures and counter service to our valued customers;
• Providing a high level of Customer Service; 
• Assisting in the management of stock integrity;
• General warehousing duties as required; 
• Operation of the forklift, including picking and packing; and
• Adhering to operational health and safety requirements.

What will make you successful?

To be successful in this role, the ideal candidate will possess:

• Ability to build relationships with customers;
• Ability to maintain safe working environments for yourself, your team members and customers; and
• Ability to communicate effectively with colleagues and staff to ensure our customer's expectations are met or exceeded.
• A current forklift license or a willingness to obtain this (company funded)  
• A willingness to assist in other local branches when required

If this sounds like a role that you’re interested in, we would love to hear from you. To apply, please click on 'Apply now’.

We appreciate that a diverse workforce has many positive impacts on our culture and overall success. We encourage applications from people from all backgrounds.