- Create personalised warm connections, and be an ambassador for service at David Jones
- Communicate clearly and confidently to resolve customer enquiries in line with our service philosophy
- Work collaboratively with your team to ensure we deliver seamless solutions
- Leverage your expert knowledge to resolve enquiries through text, live chat, emails, social and calls
- Evaluate complex situations and respond appropriately.
- Be an engaging and active listener to ensure you build trust and effectively capture customer feedback with precision.
- Be self-motivated working in a fast-paced, high-volume, transactional environment.
- Have previous experience working in a people-focused or service-oriented role.
- Possess exceptional written, listening, and verbal communication skills.
- Possess the ability to remain calm as you multitask in a fast-paced environment, working across multiple tech systems.
- Display credibility to ensure you strengthen our brand through every interaction.
- Demonstrate adaptability and innovative thinking to explore solutions to complex scenarios.
- Are agile, in line with dynamic business needs.
- A competitive remuneration package and incentive scheme.
- Generous employee discounts across David Jones.
- A supportive, flexible, and engaging environment that will support personal/professional development.
- Be a member of a company committed to sustainable practices.
- Ongoing training and development to pursue individual ambitions.
- Be a part of an organisation that is connected, works as one, and has a vision to inspire its people, customers, and community.
- You will be required to have access to your own laptop, headset, and stable internet connection.
- You must be available to attend 3 weeks of part-time training at our head office in Docklands on set days.
- You must be available to work a minimum of 25 hours per week including:
- At least 3 days availability between 9am - 6pm Monday to Friday.
- Availability to work weekend shifts between 9am - 6pm from home.
- Quick Apply: Submit your CV and answer a few key questions to get started.
- Chat Interview (20-25 mins): Share your experiences in an online chat, highlighting how your values align with ours.
- Video Interview: Next, impress us further by answering a question via video interview, showcasing your personality and potential.
- Face-to-Face Meet: Selected candidates will meet with the hiring manager to see how they fit into the team and wider business at David Jones.
Applications close: 06 Sep 2024 AUS Eastern Standard Time