Customer Service Representative - Wodonga

Customer Service Representative

If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you!

• Highly autonomous role with a supportive and friendly team culture

• Outstanding long term career pathways within a market leader!

• Thrive in this truly dynamic permanent full-time role!

At Visy, we love solving problems. And that’s something we do better working together. We’re looking for people who see what’s ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world.

The Opportunity:

Glama Pak is an industry leading litho-laminate packaging and point of sale display manufacturing company. Boasting the largest Lithographic printers and Die Cutters in Australia, Glama Pak is a one-stop-shop when it comes to litho-laminate packaging. In-house design, corrugating, printing, die cutting and finishing services ensure stringent quality standards are met through every stage of production.

The Role

Visy Glama is currently seeking a Customer Service Representative based on-site in Wodonga. This is a busy and highly varied role. You will be constantly challenged while managing customer relationships effectively, and in line with Visy Values.

Your key areas of responsibility will be, but are not limited to:

• Safety - To have a proactive approach in Safety and Environment Management Systems (Mesh Elements) and also to be proactive in our strategies of Continuous Improvement in World Class Manufacturing Standards.

• Customer Management

• Stock control

• Ordering and processing orders for external materials

Responsibilities include:

•  Receive and process customer orders

• Communicate with customer regarding delivery timings of orders

• Keep customers updated with any changes in order status

• Ensuring all customer details are kept up to date and are accurate

• Update and distribute customer KPI reports

• Working closely with the site scheduler and sales team members

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging, recycling, re-manufacturing, and logistics industries. We love solving problems that make an impact and grow our business. If you think you can help us, you’ll fit right in.

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.