Customer Service Representatives

Job reference: #9497

Brand: Lumus Imaging

Location: Melbourne

Work type: Full Time (Permanent)

Join our dynamic team at Lumus Imaging's newly established call center in St Kilda! We're seeking dedicated Customer Service Representatives for full-time positions.

As a vital member of our team, you'll play a crucial role in providing exceptional support to both patients and referring doctors.

Your responsibilities will include:

• Efficiently managing and dispatching patient reports
• Assisting and promptly addressing patient and referrer inquiries, including basic software support
• Coordinating report variations, validations, and necessary reviews
• Documenting compliments, complaints, and feedback as needed
• Undertaking general administrative tasks to support our operations and marketing departments

Occasionally, you may also be asked to work onsite at one of our clinics, where you'll handle reception duties such as appointment bookings and patient assistance.

Key Requirements:

• Proficiency in verbal and written communication, along with a strong grasp of Outlook and the Microsoft Office suite
• Outstanding phone etiquette and responsiveness
• Exceptional organizational abilities
• Commitment to maintaining strict patient confidentiality
• Capability to problem-solve with minimal supervision
• Meticulous attention to detail and a high level of accuracy
• Ability to thrive both independently and as part of a team
• Willingness to follow instructions and take direction

What We Offer:

• A supportive team environment that values collaboration and mutual growth
• The opportunity to work for a prominent ASX-listed organization dedicated to enhancing the well-being of all Australians
• Guidance from experienced team members to acquire new skills and excel in your role
• The chance to be part of an industry that positively impacts people's lives

Employee benefits and wellbeing

• Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers.
• An e-learning platform with access to a library of courses and learning paths.
• An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches.
• Corporate health insurance discounts, banking benefits and novated leasing consultations.

Vaccination requirements

As per the Healius Group Vaccination Policy, there may be some vaccination requirements in some Hospital settings.

About us

Lumus Imaging is part of Healius Limited, one of Australia's leading healthcare companies, Healius is synonymous with quality, affordable and accessible healthcare for all Australians. It has an expansive network of pathology laboratories, collection centres and diagnostic imaging centres. Through this footprint and its 10,500+ people, Healius provides specialty diagnostic services to consumers and their referring practitioners. Healius provides quality healthcare services that are easily accessible and cost efficient, while supporting the coordination and continuity of quality patient care.