Customer Service & Sales Manager

About the Role

The Customer Service & Sales Manager (Known internally as Inside Sales Manager, Australia)  will concentrate on the sales success of the Inside Sales Team. Your focus will be to motivate and develop the regional hybrid team ensuring sales targets are exceeded on a monthly basis.  The successful candidate must also maintain a fun, culturally rich environment where people are happy to work.

This is hybrid role out of Brisbane, QLD.

What you'll be doing

People:

• Ongoing people development
• Team performance management and reporting
• Provide direction to regional management team
• Conduct Team meetings 
• Drive Company culture and values 
• Maintain an engaged and motivated sales team
• Recruitment - Review Application Assessments and Recommendations
• Performance Management of under - performing staff as required.  
• Team coaching, support, annual performance reviews

Sales Leadership 

• Ensure monthly sales targets are achieved.
• Ensure team and individual KPI’s are consistently met. 
• Management of team incentive program
• Management of Rewards Program
• Training Recommendations and Updates 

Operations    

• Workday Management
• Scheduling 
• Team Incentives Management 
• Team Engagement 
• Future planning

Requirements

• 5+ years of sales and people management experience
• 5+ years Contact Centre experience
• Proven experience driving sales results, ensuring targets are met
• Superior communication, decision making and multi-tasking skills
• Customer Obsessed with a “Lead With Service” approach
• Extensive Travel Sales Experience
• Performance Management Skills
• Positive and innovative attitude with the ability to thrive in a constantly changing industry and environment
• Understanding of and identification with G Adventures Core Values.