Outbound Sales Manager - Call Centre

Candidates from other industry backgrounds very welcome to apply
Join a national company with dealerships across QLD, NSW, VIC
Enjoy access to our Staff benefits, including discounts on parts and servicing!
Frizelle Sunshine Automotive is part of Peter Warren Automotive Holdings, one of Australia's largest multi-franchise automotive dealer groups. We have expanded across South West Sydney, Sydney’s North Shore, Regional NSW, Northern NSW, and throughout South East Queensland and Victoria. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 2000 employees across QLD, NSW and VIC, we are focused on growing and developing a career path for all our people.
Join our dynamic and rapidly growing team as an Outbound Sales Manager at PWAH, a leading organisation in the automotive sector. We are seeking a highly motivated and experienced individual to lead our Outbound Sales team, drive performance, and contribute to the overall success of our organisation.
Position Overview:
As an Outbound Sales Manager, you will be responsible for managing and leading a high-performing Outbound Sales team. Your primary focus will be on driving performance through data analysis, team coaching, quality assurance, recruitment, and performance management to achieve and exceed sales targets.
Key Responsibilities:
Analyse sales reports and metrics to identify areas for improvement and implement strategies to drive performance.
Provide effective coaching and mentoring to the Outbound Sales team to enhance their skills and achieve individual and team targets.
Conduct regular team quality assurance assessments to ensure adherence to established standards and enhance customer satisfaction.
Lead the recruitment process for the Outbound Sales team, including sourcing, interviewing, and onboarding new team members.
Implement performance management strategies to recognise and reward top performers while providing support and guidance to those who require improvement.
Develop and maintain a positive and motivated team culture to ensure a high level of engagement and commitment.
Requirements:
Proven experience in Outbound Sales management within a Call Centre environment (must have contact centre experience).
Strong analytical skills with the ability to interpret and act on sales reports and metrics.
Demonstrated success in coaching and developing sales teams to achieve and exceed targets.
Experience in quality assurance processes to maintain high standards of customer service.
Proven ability to lead recruitment initiatives and build a high-performing team.
Excellent communication, interpersonal, and motivational skills.
A passion for coaching
Benefits:
Commitment to development and mentoring from your team!
Competitive salary and performance-based bonuses
Free Titans tickets for home games
Discounted Bupa Private Health Insurance
Employee Assistance Program (EAP)
Exclusive discounts with our Samsung Partnership Program
Discounted Gym memberships
Please apply now in confidence through our online application form, attaching your covering letter and resume.
All Frizelle Sunshine employees must; be entitled to work in Australia, complete a Federal Police Check and a Traffic History (QLD) or Driving Record (NSW) check.