Key Responsibilities:
• Providing a high standard of Customer Service and building meaningful relationships within key accounts
• Daily stock dispatch and invoicing, utilising the ERP system to ensure DIFOT is met
• Assist Finance team with invoice/non-payment enquires and related credits
• Run weekly order status reports and provide up-to-date information to customers on open orders
• Identify/communicate any risk to supply
• Identify and clear aged stock
• Maintain DIFOT (Delivery in Full & On Time) and customer scorecards
• Liaising with freight partners to ensure the timely delivery of customer orders
• Assist with raising Production purchase orders, stock receipting and 3PL accuracy
About You:
• Experience in a similar Customer Service/Administrative position is ideal
• Ability to take initiative, problem-solve and meet deadlines
• Excellent written and verbal communication skills
• Have a passion for building relationships with both internal and external stakeholders
• A team player that is willing to support the team and work collaboratively
Benefits for You:
• Become a part of a tight-knit, dynamic and collaborative team
• Hybrid working opportunity
• Onsite Parking
If you have experience in delivering superior Customer Service in a fast-paced environment and have impeccable accuracy in order entry, then this may be the position for you.
We welcome the opportunity to speak with you if you have experience in a similar Customer Service position.
To apply online please click on the appropriate link and send your resume in WORD format. Alternatively, for a confidential discussion please contact Todd Elliott on 03 9535 2114.