AddressAidacare is one of Australia's largest providers in the Healthcare Equipment industry. We are dedicated to delivering top-notch products and services to our valued customers and we pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
An exciting opportunity exists for a dynamic and outgoing candidate to join our growing and fast paced Maintenance/Service Department in Thomastown on a Permanent Full Time basis as the Leading Service Administrator.
Responsibilities:
- To meet Aidacare’s standards and requirements in the delivery of exceptional service to all our customers. This involves liaison with our customers to address service/maintenance matters and enquiries.
- To attend to all maintenance requirements and processes, and report to management on a regular basis.
- To provide your best endeavours to achieve Budgets.
- To supervise service admin staff and ensure productivity and efficiency KPI’s are met.
- To maintain staff training and knowledge
- Receive calls from customers in a professional manner.
- Create service calls & invoices in accordance with company processes.
- Data entry of service reports
- To contact clients to discuss job requirements and confirm appointment times etc.
- To update service/repair jobs with relevant information and monitor their progress.
- To have the ability to communicate effectively with customers and internal staff at the administration and technical level.
- To monitor and plan technicians work load to achieve a high level of efficiency and customer satisfaction
Requirements:
- Exceptional communication skills and a desire to provide solutions to customer needs.
- Staff leadership, training and motivation
- Ability to achieve results.
- A strong team player and a desire to see the team succeed.
- A willingness to learn and high attention to detail.
- Strong computer literacy.
- Previous Service or Healthcare experience well regarded.
Perks and Benefits:
- Competitive salary and performance-based incentives.
- Comprehensive training program to equip you with the necessary skills and knowledge.
- Opportunities for career advancement and personal development.
- A supportive and inclusive work environment that values teamwork and innovation.
- Health and wellness benefits package.
- Employee discounts on company products/services.
How to Apply:
If you are enthusiastic about customer service and ready to make a positive impact on our customers' lives, we'd love to hear from you! Please submit your application by clicking "Apply Now". Join our team at Aidacare and help us create memorable experiences for our valued customers!
