AddressCustomer Service Trainee
The Shire of Boddington is seeking a motivated, energetic, and committed Customer Service Officer to join our team on a fixed-term 12-month contract. This traineeship will include undertaking a Certificate II or III Local Government. This role involves delivering excellent Customer Service and assisting with the daily coordination and overall functioning of the Shire in a sensitive and attentive manner. Strong communication skills and multitasking ability is essential, ensuring compliance with legislation, policies, and operational protocols.
Key responsibilities include:
- Answer, receive and action incoming queries via telephone and front counter
- Arrange facility bookings, including department and customer liaison
- Perform vehicle and driver licence functions as an agent of the Department of Transport
- Assist customers with tourism enquiries, including Caravan Park bookings by phone and over the counter
- General administration duties
The successful candidate should possess excellent written and verbal communication skills, be computer literate and be able to demonstrate their ability to perform effectively as part of a small team.
The position offers:
- 32 – 38 hours per week, working an 8 or 9 day fortnight (8.30am – 5.00pm)
- Cash component up to $59,023 (based on 38 hours)
- Up to 17.5% superannuation
- Access to local government benefits including professional and personal development, salary sacrifice and an additional 2 days Public Service Leave per year.
The Shire of Boddington is an equal opportunity employer dedicated to diversity in the workplace. We provide merit-based employment opportunities to people with regard to race, gender, ethnicity, disability, age, religion or sexual orientation.
