Address- Answer customer queries through phone calls and emails.
- Monitoring email inbox and sorting emails efficiently
- Processing orders from multiple channels (phone, email, website)
- Input orders, find products and check stock availability via SAP.
- Managing customer back orders upon receipt of stock
- Understand the product range and provide customers with recommendations.
- Work closely with warehouse and sales staff to provide customers accurate information for order ETA’s.
- Build strong relationships with customers and provide excellent service.
- Other general invoicing, filing and administration tasks.
- Minimum 1 year experience in customer service/Internal sales roles preferred.
- Ability to work in a fast-paced environment with a drive to acquire new skills and understand business functions.
- Ability to work collaboratively in a team environment.
- Excellent communication skills with intermediate skills in MS Office
- SAP experience or familiarity with similar software is desirable.
What’s on offer!
Great opportunity to be a part of the customer service team of a massive name in the manufacturing industry!
Grow your skills and career in a supportive environment that values collaboration and individual contribution.
If this looks like the perfect role for you, please apply with you most up to date CV and I will reach out for a confidential discussion.
Additional information
- Immediate start available!
- Based in Helensvale
- Temp to Perm opportunity - Paying upto $35per hour plus super
