Address
SalaryNo Relocation Assistance Offered
# 157178 - Sydney, New South Wales, Australia
Who We Are
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom's of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill's Pet Nutrition.
We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children's oral health.
If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team!
About Hill's
We are Hill's - an innovative growth company reimagining a healthier future for all people, their pets, and our planet. We are part of Colgate-Palmolive a leading global consumer products company with a portfolio in Oral Care, Personal Care, Home Care and Pet Nutrition.
At Hill's we have a purpose! Every day around the world, we transform the lives of millions of pets through groundbreaking innovation, outstanding nutrition, and committed people.
Our strong culture of diversity, sustainability and inclusion is rooted in our core values of Caring, Global Collaboration and Continuous Improvement. Employees are rewarded by rich career development and experiences.
We pride ourselves on our work life balance, our focus on delivering high ethical standards and our dedication to developing our employees. With many local benefits such as Summer Hours, Live Better activities, Product Parcels and Health Checks
Job Purpose:
This role is key to ensuring our Pet Parents and Vet Healthcare Team are getting the right advice at the right time.
Pet parents and their pets are at the heart of every conversation we have so ensuring that we are both empathetic and helpful is at the core of our company's values.
With a wide product range to help both sick and well pets, understanding the nutritional benefits of each diet will ensure that Pet Parents and the Vet Healthcare team are getting the most appropriate advice for their pets and patients.
Spanning both internal and external support; this person will support our wider team across Australia and New Zealand, engaging with our Sales Team in the field and encouraging the use of our Hill's programs in clinic and pet stores.
Key Responsibilities:
- Empathetic Pet-centric Conversations: Engage in compassionate and helpful interactions with Pet Parents and Vet Healthcare Team members, embodying our company values and prioritising the well-being of pets.
- Expertise in Nutrition: Navigate our extensive product range to support both sick and healthy pets, offering tailored advice based on a deep understanding of the nutritional benefits of each diet.
- Customer Support: Respond to Vet Healthcare Team and Pet Parent enquiries through phone, email, and social channels with professionalism and efficiency. Assist our wider internal teams to ensure our brand is growing in Australia and New Zealand.
- Proactive Issue Resolution: Identify potential consumer experience issues before they arise and develop efficient shortcuts to enhance issue resolution. Contribute to a small local team environment, working collaboratively within our global business
- Experience in small animal practice
- Diploma Cert IV in Veterinary nursing or Science degree
- Demonstrated experience in problem solving and going the extra mile for pet parents and Vet Health Care Team
- A positive and flexible attitude
- Ability to show empathy towards customers and effectively navigate difficult situations
- Strong interpersonal and communication skills
- Be able to analyse technical issues and provide adequate solutions or escalate problems
- Can manage simultaneous tasks efficiently, balancing various responsibilities to ensure seamless service delivery
- Adaptable/problem solving - Enjoys thinking outside the box and thinking creatively
With the Colgate brand in more homes than any other, we are presented with great opportunities and new challenges as we work to integrate sustainability into all aspects of our business and create positive social impact. We are determined to position ourselves for further growth as we act on our 2025 Sustainability & Social Impact Strategy.
Our Commitment to Diversity, Equity & Inclusion
Achieving our purpose starts with our people - ensuring our workforce represents the people and communities we serve -and creating an environment where our people feel they belong; where we can be our authentic selves, feel treated with respect and have the support of leadership to impact the business in a meaningful way.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact Application_Accommodation@colpal.com with the subject "Accommodation Request" should you require accommodation.
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