Customer Services Officer

Aus Flight Handling is a leading provider of Ground Handling and Air Cargo Services, servicing both Capital Cites and Regional Australian Airports. 

Job Summary 

We are currently recruiting for Casual and Part Time Customer Service Officers based in Brisbane airport. 

This position will see you as part of a small team, performing all tasks associated with the check-in, boarding, dispatch, and record keeping of flights operated by our client airlines. You will initially receive training in basic functions of your role, and over time be progressively introduced to more complex functions and procedures. Tasks you may be involved in during a shift include (but are not limited to):

• Pre-flight editing and document generation; 

• Escorting passengers from the tarmac to the terminal; 

• Checking in passengers; 

• Assisting passengers with special requirements to and from the aircraft; 

• Liaising with flight and cabin crew; 

• Resolving mishandled baggage issues; 

• Boarding passengers at the gate; 

• Maintaining accurate flight records. 

Aviation is a safety-critical industry, and we expect all employees to be meticulous in following standardised procedures, reporting incidents and occurrences, and contributing to a safe and efficient workplace. 

We are looking for people with a passion for aviation, a commitment to safety and a desire to learn. We have a strong focus on staff progression and will always strive to recruit internally for higher roles. There are also opportunities to transfer to any of our numerous bases across Australia, and from time to time to assist short-term at these locations. 

What we will need from you: 

• Fluent in spoken English; 

• Friendly, with a positive attitude; 

• Well presented and able to adhere to airline grooming standards; 

• Reliable transport to and from Brisbane airport; 

• Punctual, reliable and with excellent time management; 

• Computer literate; 

• Current State Drivers Licence; 

• Able to obtain an ASIC (requires a federal police background check); 

• Willing and able to work early mornings, late nights, weekends, and public holidays. 

Aus Flight Handling is a leading provider of ground and air cargo services, with a workforce of approximately 380 people, handling over 900 flights per week at eighteen airports across Australia. 

We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our management philosophy is simple – “To have a work environment that enables staff to succeed in their position and to be a company that encourages all staff to take responsibility and ownership for their role, therefore helping them to achieve more satisfaction from their job, which will lead to a better working environment for all”. 

Equal Employment Opportunity Statement: 

Aus Flight Handling as an equal opportunity employer, bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment will be subject to a criminal record and other background checks as permitted or required by company policy or applicable law. 

Please note: Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply. All Applicants must pass a pre-employment medical and drug and alcohol test. For aviation certification, all applicants must undergo a State and Federal Police and ASIO background check.