Company

SiemensSee more

addressAddressVictoria
salary SalaryPermanent
CategoryAdministrative

Job description

Job Description:
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?
Then come and join our expanding team as a Service Coordinator. Our positions are based in Melbourne and report to the Service Operations Team Leader.
This position resides in our Diagnostic Customer Care Centre, which includes inbound and outbound interactions, responding to incoming service inquiries and/or requests regarding our customers medical equipment. Support internal and external customers by providing accurate information, while giving efficient and courteous service, support order tracking, service scheduling and planning.
We have a permanent, full-time position available, working between the hours of 5:00am to 7:00pm – supporting our AU and NZ customers - Monday to Friday, with occasional rostered weekend work where required. The Customer Care Centre works hybrid arrangements including working from home and at the Hawthorn East office.
Your tasks and responsibilities:
  • You will professionally manage both inbound and outbound calls
  • You will manage service part order requests and consult with internal logistics and external 3rd party logistics
  • You will manage the confirmation of planned preventative maintenances
  • You will plan scheduling of both urgent and non-urgent reactive services
  • You will plan scheduling of system sales upgrades and factory updates
  • You will assist projects in planning resourcing for system installations
  • You will be responsible for creating service quotations for work outside of contract scope
  • You will aid a wider state-based customer service team to ensure customer needs are met
  • You will manage a shared service mailbox, prioritising and responding to internal and external emails
Your qualifications and experience:
  • You will preferably have several years’ experience working in a customer service-related role in a fast-paced environment
  • You have good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook)
  • SAP experience beneficial
  • Prior dispatching and/or scheduling experience advantageous
  • Prior call centre experience advantageous
Your attributes and skills:
  • A strong communicator both written and verbal
  • Customer empathy and interaction skills
  • You can professionally investigate and respond to requests in a timely manner
  • Must have excellent interpersonal skills, interact favourably with others, and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity.
  • You are equally capable and happy working independently or as part of a team.
  • You are willing to work flexibly and different shifts times when needed.
You must be able to provide evidence of your eligibility to work in Australia.
Our global team:
We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.
Our culture:
We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.
As an equal opportunity employer.
Applications close 18 February 2024 or sooner should sufficient applications be received.
We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.
Refer code: 1307317. Siemens - The previous day - 2024-01-21 19:07

Siemens

Victoria
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Customer Services Support Operator

Warehouse Storeperson & Customer Service Support

Tuff Car Parts

Cheltenham, VIC

3 hours ago - seen

Customer Service and Admin Support Officer

Chandler Macleod Group

Dandenong, VIC

3 hours ago - seen

Customer Service and Admin Support Officer

Chandler Macleod Group

Swan Hill, VIC

6 hours ago - seen

SALES SUPPORT & CUSTOMER SERVICE ADMINISTRATOR

De Bortoli Wines

Croydon South, VIC

8 hours ago - seen

Customer Service and Admin Support Officer

Chandler Macleod Group

Bentleigh, VIC

9 hours ago - seen

Customer Support Officer

Leaseplus Team

Docklands, VIC

9 hours ago - seen

Customer Service Support/Service Advisor- Jacob Toyota - Hiring Immediately

Jacob Group Of Companies

Wodonga, VIC

yesterday - seen

Customer Support Supervisor

National Freight Management

Croydon South, VIC

a week ago - seen

Customer Support Officer

Eml Group

Melbourne, VIC

a week ago - seen

Customer Support Officer

Select Aust Sydney

Broadmeadows, VIC

a week ago - seen

Customer Support Officer

Global Express

Port Melbourne, VIC

a week ago - seen

Customer Support Specialist

Robert Walters

Melbourne, VIC

a week ago - seen

Customer Service and Administration Support Officer

Banyule City Council - Greensborough

Victoria

a week ago - seen

Customer Support Officer

Page Personnel Recruitment

Scoresby, VIC

a week ago - seen

Customer Service and Administration Support Officer

Banyule City Council - Greensborough

Greensborough, VIC

a week ago - seen

Customer Support Officer

Easy Dairy Automation Systems

Shepparton, VIC

a week ago - seen

Customer Service Officer / Sales Support

Australian Glass Group

Knoxfield, VIC

a week ago - seen

Customer Support Specialist

Flo Energy Australia Pty Ltd

Melbourne, VIC

a week ago - seen