Customer Solutions Activations Manager

At Aussie Broadband, we're on a mission to change the game. 

We're currently seeking a Customer Solutions Activations Manager. Do you possess proven leadership, strategic thinking, and team management abilities that drive team excellence? You'll be managing a team of 10 in this role. 

Applicants with recent NBN expertise in the telco industry are particularly encouraged to apply.

This is a full-time permanent position, with potential hybrid work arrangements to be discussed with your manager. 

Ready to be part of the change? Apply now!

At Aussie Broadband we see difference as our point of difference.  We celebrate it, we support it, and thrive on it – because it means our team can bring their whole selves to work, and that we can better represent our customers and community.  We’re proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of ‘Be Good to People’. 

Why work for Aussie? 

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We’re fast growing and not slowing down!

Our fantastic culture lives and breathes our values: 

• Don't be ordinary, be awesome
• Think BIG
• No BS
• Be good to people
• Have fun

Don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine. We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category (500+).

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found here.

The good stuff

• Free internet to the value of $109 per month
• 20% off our Fetch and Mobile services 
• Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program
• Celebrating you! With monthly rewards and recognition
• Internal training and resources for you to continue to learn, grow and achieve your career goals
• Yearly allowance for amazing Aussie merch
• Discounts at various retailers and gyms

Let’s talk about you·     

• Telco industry knowledge
• Minimum 3 years of leadership/management experience
• Strong attention to detail and organisational skills
• Excellent communication and interpersonal abilities

Demonstrated ability to:

• Solve problems and demonstrate leadership thinking
• Work independently and collaboratively within a team
• Learn quickly and adapt to changing situations
• Relationship building with internal and external stakeholders

How will you support our “Why?”

As our Customer Solutions Activations Manager, you'll embody our values by achieving these activities and outcomes:

• Lead and oversee customer order activations, ensuring compliance with industry regulations.
• Establish an activation center of excellence within the customer delivery team.
• Provide daily operational leadership, training, and mentoring for customer delivery activations team members, monitoring performance and KPIs.
• Provide report statuses to the General Manager.
• Manage client relationships, satisfaction, and service delivery.
• Maintain up-to-date internal procedures, training materials, and documentation.
• Conduct post-implementation quality assurance audits.
• Assist in the continuous improvement of activation systems/processes.

If you’re after a tribe of innovative storytellers, apply directly.

If you have any questions get in touch today with our fantastic team at *******@team.aussiebroadband.com.au

If you feel don’t meet all the requirements for this role, we’d love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.