AddressCustomer Solutions Officer
Council is seeking to appoint a casual Customer Solutions Officer located at Agnes Water Rural Transaction Centre to contribute to Council’s success. Rostered hours will be Monday to Friday between the hours of 8 am and 5 pm as required.
- Casual role providing critical team support
- Be part of a small, friendly, community focused team
- Fast paced, multiple service delivery environment
About the Role
The purpose of this position is to provide effective customer service to internal and external customers with efficient and quality service consistent with Council's expectations and to promote positive relationships between Council and the community.
Your role will include:
- Face to face customer service
- Financial transactions, cash handling and reporting
- Daily delivery of Queensland Government Agent Program (QGAP), Centrelink Agent and Council Services.
You will bring:
- Relevant experience gained through employment in a customer service facing role.
- Experience in recording, reconciling and processing financial and non-financial transactions.
- Strong interpersonal and communication skills, (verbal and written English), and experience liaising with customers.
- Time management, prioritisation and planning skills in order to effectively complete tasks within required timeframes.
- Problem-solving skills to effectively address and resolve customer enquiries.
- Keyboard skills and experience in the use of Microsoft Office Suite.
- Legally able to drive a motor vehicle in Queensland.
Why work for GRC?
Located at the Southern end of Australia’s Great Barrier Reef, the two coastal towns of Agnes Water and Seventeen Seventy are a perfect place for the whole family. The area offers pristine beaches, unique activities, and abundant wildlife all within a proud, diverse community. Gladstone Regional Council is committed to a dynamic, proud and diverse future for the Gladstone Region that focuses on working together to balance our region’s lifestyle and opportunity. Our success is built on a foundation of safe, engaged, high performing talent and teams and a values-based culture centred around our SERVICE principles.
- We are fortunate to live in an attractive, growing region and proud to provide opportunity for personal growth and career development for our employees.
- We offer opportunities to grow your career within a progressive local government organisation and work in a high performing team that values your contribution.
- You will be rewarded with a competitive salary including generous superannuation and a flexible roster that supports a generous work-life balance.
- We offer a range of employee benefits including free physiotherapy, support services and discounted health cover and fitness memberships.
Please be advised that the preferred candidate for this position, as a condition of employment, may be required to complete a criminal history check, a pre-employment medical or a skills assessment.
Council is committed to connecting with the Gladstone Regional community which values diversity and inclusion and encourages you to bring your whole self to work. First Nations people are encouraged to apply.
Closing Date
12 noon Monday 8 July 2024.
