Customer Support

About the Company:

Streem delivers comprehensive and realtime Print, Online, Television, Radio and Social media intelligence to corporate and government media teams across the ANZ market, helping them to monitor, analyse and respond to news as-it-happens. A challenger business in a highly monopolised market, Streem applies technology and human intelligence to deliver customers a fast, flexible and innovative media monitoring and analysis platform on Desktop, Tablet and Mobile.

Benefits and Perks:

• Work with a group of 150+ dedicated, motivated, and loyal staff in Surry Hills and around Australia.
• Paid Parental Leave.
• Enjoy daily gourmet lunches prepared for all staff by our in-house chef, plus access to the constantly filled snacks and drinks bar.
• Access to $3,000 per year of Education and Training allowance and $2,000 Talent Referral Scheme.
• Benefit from internal and external reward activities including corporate massages, flu vaccinations, pub lunches and off-site events, and a range of corporate discounts on homeware, kitchenware, movie vouchers, tech etc.
• Dog friendly office.
• Join a flexible working environment, and access a newly fitted out Surry Hills HQ (minutes from Central station).
• Take your birthday off every year, access Mental Health Days and our Employee Assistance Program (EAP) paid for by Streem, providing you an outlet for confidential support in your personal and professional life.

Location:

Surry Hills, Sydney, NSW (2 minutes from Central Train Station)

Website:

https://www.streem.com.au/

The Role:

The Customer Support role is split between existing customer and internal team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day customer service, as well as supporting Streem’s team of Account Managers.

Responsibilities include (but are not limited to):

• Supporting current customers via Phone, Email and Live Chat to use and get the most from Streem’s real-time media intelligence platform.
• Supporting Streem's Account Management team with day-to-day tasks associated with Customer Support, including data entry, brief building, brief exports and testing new products.
• Building new customer briefs and working alongside the Account Management team to deploy the Streem product to new customers.
• Producing, reviewing, and delivering media and insights reports using Streem’s proprietary technologies.
• Liaising with Streem’s Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform/product meets their requirements.
• Producing transcripts, summaries, and downloadable media items.
• Database maintenance, data entry, and exporting data for reporting.
• Quality control of news content flowing through the platform.
• Preparing media brief documentation for clients.
• Other duties as determined by Streem from time to time.

What skills and experiences you'll need:

• Excellent verbal and written communication skills.
• Strong customer-facing skills with the ability to take initiative and adapt to changing situations.
• Proactive and enjoys a face-paced environment.
• Have a keen interest in the Australian media landscape.
• Positive can-do attitude, energetic, and media-savvy.
• Ability to manage conflicting priorities and deadlines while maintaining a sharp attention to detail.