Account Manager @ Streem - Work From Home/Hybrid [12796]

This is a Account Manager role with Streem based in Surry Hills, Australia 🚀

Streem is the ANZ market’s leading challenger media intelligence group, delivering comprehensive and realtime Print, Online, TV, Radio and Social media monitoring, insights and reporting.

-- Streem --

Role Seniority - Junior - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required

More About TheAccount Manager Role At Streem 🤩👀

The Account Manager role is split between existing customer and team support. You will be required to support Streem’s existing customers in using the company’s real-time media intelligence platform and to provide day-to-day account management service.

Responsibilities include (but are not limited to):

• Managing a customer’s day-to-day requirements, by taking ownership of new accounts and managing the requirements of existing accounts
• Setting up, customising, and managing a customer’s Streem account, including creation of keyword/Boolean searches
• Building and maintaining strong relationships with clients through serving as their key point of contact
• Train and educate customers on the use of Streem’s platform through virtual and face-to-face meetings
• Collecting feedback from customers and representing their requirements in internal product development meetings
• Proactively identifying important media, key events, and issues to the customer
• Identifying solutions and opportunities to client challenges
• Producing a range of reports, as well as producing transcripts, summaries, and downloadable broadcast Media Items
• Quality control of news content flowing through the platform
• Other duties as determined by Streem from time to time

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

• 👍🏼 Adoption and Success Management - Support customers gain value from the product / service. Including check-ins, training, addressing blockers to adoption, and providing best practice advice
• 🤝 Relationship Building - Maintain trusted relationships with key stakeholders to help them achieve their goals, and grow revenue and usage.
• 💬 Customer Query Handling - Serve as the subject matter expert for the product/service, address customer questions and facilitate requests that need to be actioned by internal teams

Key Strengths

• 👥 Collaboration - Works with others by being open, clear in communication and listening to achieve goals
• 🛎 Service orientation - Writes in a clear and structured format to convey information and ideas effectively to a target audience
• 💡 Problem solving - Actively seeks and develops strategies to help key stakeholders

Why Streem is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume.

Note: This is the first step in the application process, we will let you know if you progress to the next stage via an email from Hatch.