AddressABOUT VITURA HEALTH LIMITED
Vitura Health Limited is at the forefront of Australia’s therapeutic medicine sector, pioneering digital healthcare solutions that seamlessly connect patients and providers. With a strategic portfolio of brands including Doctors on Demand, Canview, CDA Clinics, Cannadoc, Burleigh Heads Cannabis, Adaya, and Cortexa, Vitura is revolutionising healthcare with its innovative ecosystem that seamlessly integrates cutting-edge technology, patient-centric care, and collaborative partnerships.
Our network delivers seamless healthcare management, patient treatment pathways, distribution solutions, prescribing software, education, and streamlined pharmacy ordering. Vitura stands proudly as an ASX-listed company, reflecting our commitment to transparency and accountability in our operations.
As we continue to forge the path for emerging therapeutics and reshape the healthcare landscape, we are actively looking to expand our dynamic team. Join us on a transformative journey to sculpt a brighter, healthier tomorrow.
BENEFITS
Join a dynamic team: Be a part of a young, vibrant, and diverse workforce that thrives on energy and passion. Together, we push boundaries, challenge the status quo, and create innovative solutions.
Forge your path in a booming industry: Seize a rare opportunity to work in one of the world's fastest-growing industries. Be at the forefront of innovation and growth, shaping the future of digital healthcare with us.
Invest in Your Growth: Fuel your professional development journey with ample opportunities for learning and advancement across all departments. We invest in our team's growth because we believe in unlocking your full potential.
Championing Excellence: Stand out among your peers with our Leader of the Quarter and Employee of the Month awards. Your hard work and dedication don't go unnoticed; they're celebrated and applauded.
Share the love: Know someone who might love working at Vitura as much as you do? Our Employee Referral Program rewards you when you help us build a stronger more diverse community.
DEPARTMENT SUMMARY
The Customer Experience department is the heart of the Canview platform. We are the main point of contact for customers which supports our pharmacies, patients, and doctors.
ROLE SUMMARY
We seek a highly organised and self-motivated individual with strong customer service, data entry, and problem-solving skills. As a natural communicator, you thrive in exceeding expectations and have excellent active listening skills. Your positive outlook, amazing attitude, attention to detail, and determination to succeed set you apart. You can reason and analyse quickly, effectively solving customer inquiries and issues. Excellent written and verbal communication skills, along with strong computer skills and technical knowledge, are essential for this role. Adaptability to dynamic situations, multitasking ability, and effective time management skills are crucial to thrive in our fast-paced environment.
KEY ACCOUNTABILITIES / TASKS
- Providing exceptional support and assistance to customers and other members of the Customer Service team in a range of administration tasks.
- Communicating with customers through phone, email, and online live chat, demonstrating active listening skills and understanding their needs.
- Delivering accurate information about our diverse product range, services, and processes.
- Maintaining customer records and ensuring accurate data entry with exceptional attention to detail.
- Coordinating with internal departments to ensure timely processing of orders.
- Providing respectful, empathetic, and engaging product support to customers, reasoning and analysing quickly to provide effective solutions.
- Processing and following up on customer orders promptly and in a detailed manner.
- Handling order complaints and returns efficiently.
- Onboarding new customers and users to the platform, ensuring a seamless experience.
- Gaining and maintaining in-depth product and compliance knowledge.
- Assisting with reporting and audit requirements as necessary.
- Meeting set team and individual KPIs.
REQUIREMENTS / KEY SELECTION CRITERIA
- A positive disposition with enthusiasm to meet and exceed customers' needs.
- Previous customer service experience.
- Strong problem-solving skills, able to resolve customer issues in a timely manner.
- Excellent time management abilities, with the capacity to prioritize tasks effectively.
- Strong data entry and administration experience with exceptional accuracy and attention to detail.
- Punctuality and reliability.
- Strong multitasking abilities with proficiency in CRM systems, and MS products.
- Strong interpersonal and communication skills, both written and verbal.
- Excellent active listening skills and the ability to understand customer needs.
- The ability to reason and analyse quickly to provide effective solutions.
Highly regarded but not essential:
- Previous experience in an administration role (ideally 2 years+ experience)
- Previous experience in a call centre setting.
Other items required:
- Australian working rights for at least 3 years
- Clean criminal record – National Police Check requirement
Please apply with your resume and cover letter outlining your suitability for the role.
