Address
Form of workAre you ready for a KickAss career change?
We are looking for a Support Agent to join us on our exciting growth journey.
About Us:
KickAss Products is a successful and genuinely innovative Queensland based supplier of outback tested and approved battery systems and accessories, portable solar panels, portable 12V fridge/freezers and much, much more. Our team are passionate about helping our customers power their ultimate adventure!
We offer a diverse team environment that is inclusive and supports a positive, fun workplace with genuine work/life balance. We embrace a team culture that welcomes new ideas, innovation, opportunity to question, honesty, openness, and collaboration.
Please note this is a full time onsite role. Our office is located at 39 Iris Place, Acacia ridge, QLD, 4110.
About the role:
As a Support Agent, you will be a key ambassador for the Service and Warranty team, ensuring that customers receive timely and satisfactory support while upholding the company's reputation for delivering exceptional products and services. Your role is essential in maintaining customer loyalty and fostering positive relationships between the company and its clientele.
- You’ll process warranty claims from customers, wholesale, and retail clients, validating claims according to company policies
- You’ll collaborate with internal teams to address issues and strive for timely resolutions in line with service level agreements for customer satisfaction
- You’ll deliver prompt and courteous responses to customer inquiries through various channels
- You’ll offer accurate information on products, warranties, and service procedures
- You’ll provide troubleshooting and technical support for issue resolution
- You’ll ensure accurate and current documentation of customer interactions, warranty claims, and service activities in the company's database and CRM system
- You’ll generate reports on trends, customer feedback, and common issues to pinpoint areas for improvement
About you:
- You’ll have experience in the 12v DC industry
- You’ll have a proven experience in customer service or a similar role
- You’ll have excellent communication skills, both written and verbal
- You’ll have strong problem-solving and conflict resolution abilities
- You’ll be empathetic and customer-focused approach to handling inquiries and complaints
- You’ll have detail-oriented and organised, with the ability to manage multiple tasks simultaneously
- You’ll have familiarity with CRM software or other customer service tools is a plus
- Technical knowledge of the products and services offered by the company is advantageous
- Experience with Gorgias advantageous
The Perks:
- 3pm finishes on a Friday
- Staff discount off our KickAss products
- Onsite parking
- We’re not your typical corporate company, every day is interesting and unique when you work at KickAss Products!
- We will embrace someone who is edgy, creative and not afraid to take risks
- We thrive on new, innovative ideas
Please note this is a full time onsite role. Our office is located at 39 Iris Place, Acacia ridge, QLD, 4110.
We power adventure
We are Relentless
We are KickAss
We would like to take this opportunity to thank all applicants for their efforts in applying, however, only those shortlisted will be contacted via phone. All applicants will be updated on their application within the next 4 weeks (length of ad).
You must have Australian working rights to be considered for this role.
The successful applicant will need to complete a background check before starting with the business.
Recruitment Agencies – thanks for thinking of us, but we’ve got this one covered!
