Customer Support Call Centre Staff

The BlueFit Culture
At BlueFit, we value solutions-minded team players who put the customer experience at the forefront of everything they do.  We spend time looking for ways to build and grow our people to foster exceptional performing teams. We believe in treating each other with respect, we work hard, have fun and above all, support each other.  

BlueFit believe in inclusivity; therefore, we encourage people of all genders, ages, abilities, sexual orientation, and cultures including people of Aboriginal and Torres Strait Islander heritage to apply.

Benefits

• Free training opportunities through our associated RTO 
• Opportunity to work closer to home 
• Free parking
• Free Facility Membership and other employee benefits such as discounted programs for you and your family.
• Knowing that you are contributing to our mission of inspiring community activity

Positions Available

We are looking for full time Customer Support Call Centre staff to assist our facilities in our Customer Support centre based in Essendon. You will need a passion for and an inclusive approach to service. Our customer base is diverse and we love what this offers our workforce and want someone that can ensure all our customers feel welcome. This roles may involve weekend, early morning or evening shifts in line with our facilities operating hours. In this role you will be assisting our leisure facilities, health clubs and swim schools with the following 

• General customer enquiries
• Membership and program lead management
• Swim school enrolments, class moves, and follow up outstanding payments.
• Data entry and ad hoc administrative duties

We are looking for people who have the following

• Working with Children Check
• First Aid Certification (can be obtained after successful employment)
• Excellent customer service skills, phone manner and written communication skills
• Can-do attitude and willing to go the extra mile
• Attention to detail
• The ability to identify the customers needs and solve their problem in a quick and timely manner
• Managing calls and emails to support and assist customer queries within a timely manner
• Maintain a professional and friendly manner with all customer interactions
• Maintain a high accuracy rate on all phone calls and email enquiries, ensuring outlined KPS’s are met.
• Ability to multi task and learn new information and systems quickly

Desirable

• A background in the fitness, leisure or swim school industry
• Experience in a Customer Support Call Centre environment or front facing customer service
• Experience with Freshdesk or a similar service desk system
• Experience using Links and iClass Pro

Our commitment to child safety
All children and young people have the right to be safe and feel safe. It is our commitment at BlueFit that the safety, wellbeing, and empowerment of children and young people is supported across all of our facilities and services. As such, as part of our recruitment process, all of our candidates will be appropriately screened. This will include a working with children check and reference checks and may include a police check.

Your application should address the following questions:

• Explain your knowledge and understanding of child safety and safety of those who are vulnerable.
• How would you demonstrate your commitment to child safety within this role?

Join the Team!

If this sounds like a role that will excite and challenge you, please submit your application including your resume and a cover letter.

We believe in inclusivity; therefore, we encourage people of all genders, ages, abilities, sexual orientation, and cultures including people of Aboriginal and Torres Strait Islander heritage to apply.

We look forward to receiving your application