AddressThe Insurance Commission is a State owned Government Trading Enterprise that provides motor injury insurance to almost two million Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government.
Generating $1.5 billion in annual revenue and earnings and with total assets of approximately $7 billion, the Insurance Commission is a substantial self–funded statutory authority.
The Insurance Commission’s commitment to a high performance corporate culture, having a workforce that reflects the diversity of our customers and continuous improvement is creating new opportunities for talented people to improve service delivery.
The Role
We are establishing a pool of customer focused and enthusiastic Records Officers and Customer Services Officers for vacancies arising over the next 12 month period.
Customer Services Officer's and Records Officer's both provide customer focus front counter and telephone reception services. In addition to undertaking a range of record management and mail room services.
A competitive salary will be offered to the successful applicant commensurate with skills and experience.
The Person
You will align with our values and have the capability to:
- work collaboratively in a team;
- use contemporary workplace software applications including the telephone system; and
- think flexibly with a desire for service delivery innovation.
Record Officers will also have the capability to work with a customer service focus.
Customer Service Officer's will also have the capability to provide an effective customer focussed reception and visitor service.
Training, coaching and mentoring will be provided.
Workplace Diversity
The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistically diverse backgrounds and people with disability.
We are committed to making reasonable adjustments to prove a positive, barrier-free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application and throughout the recruitment process. All information provided is private and confidential and will only be used for the purposes of providing reasonable adjustments.
Partnership with the National Disability Recruitment Coordinator
We have partnered with Job Access - National Disability Recruitment Coordinator (NDRC) to help us build a more inclusive environment and meets the objectives outlined in our Human Resource Blueprint and the Disability Access and Inclusion Plan. Further information about their services is available on their website.
Application Requirements
To be considered, applicants are encouraged to provide a detailed resume and a two page response addressing all the work related requirements for the role contained in the job description form.
Please indicate in your cover letter if you wish to be considered for one or both Pools.
If you are applying for both Pools, please ensure you provide sufficent information to be assessed against the work related requirements of both roles.
Please note interviews will be held early June 2024.
Appointment Information
Suitable applicants will be placed in an appointment pool for up to twelve months. Selection to the pool does not guarantee appointment. Appointments may be made from this pool as opportunities arise and may be full time or part time, permanent or contract, including contracts with the possibility of extension and/or conversion to permanency.
Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.
Any offer of employment is conditional upon the satisfactory completion of pre-employment screening. This includes an Australian Criminal History Check, Entitlement to Work in Australia Check and Verification of Qualification/s (if applicable). Additional role specific checks may also be required (i.e. Working with Children check).
What You’ll Enjoy
Benefits of working with us include flexible working arrangements, career development opportunities and a Perth CBD location close to transport hubs. For more information, refer to our Careers page.
Enquiries
For further information about the role please contact Lauren Ainslie, Acting Team Leader on (08) 9264 3***.
If you have any technical difficulties in applying or access needs that may require adjustments during the application and interview process please contact HR on (08) 9264 37***or email ***************@icwa.wa.gov.au.
Please also contact us if you require alternative documents and language formats or refer to our website for accessibility, alternative formats translation and relay services.
