Customer Support Consultant

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.

Job Description

This position is reporting to the Customer Support Team Leader. The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

• Providing a high level of customer service to our customers with exceptional knowledge of our products, services, processes and systems. 
• Exceeding weekly targets by achieving KPIs for calls, chats, revenue and customer satisfaction.
• Prioritization of customer service when complaints arise, and refer them to the correct escalations department. 
• Liaise with manufacturers on behalf of customers and uphold positive. relationships with suppliers.
• Involvement in daily stand up training to increase knowledge in products and processes.
• Building relationships with necessary teams to ensure our customers are provided with the best possible experience.
• Embodiment Winning’s company values Key Skills & Experience.

Qualifications

• Must have Permanent Unrestricted Australian Working Rights. 
• Experience in a customer centric sales environment and exceeding targets. 
• Previous customer service, retail or sales experience is desired. 
• Knowledge of electronics and whitegoods are beneficial, but not necessary.
• Strong written and verbal communication skills. 
• Commitment to providing quality customer service.
• Self-motivation and the ability to work autonomously when necessary.
• High computer literacy with ability to learn new systems, tools and technologies. 
• Strong interpersonal skills and the ability to build strong working relationships. 
• Strong attention to detail.

Additional Information

• Permanent Full-time role. (Minimum of 5 days) 
• Competitive Salary + Super + Bonuses + Penalty Rates + Overtime (OTE On Target Earnings $70,000+)!
• Shift patterns available: 8:30am to 5:00pm & 9:30am to 6:00pm. 
• Conveniently located in the heart of Waterloo, Sydney, our office offers excellent accessibility with public transport options right at your doorstep. Plus, you'll have the added convenience of having Coles, Aldi, and various shops in close proximity.
• Indulge in a weekly breakfast BBQ, where you can start your day with delicious food and connect with colleagues in a relaxed and enjoyable setting.
• Lunch provided for all team members during our sales periods.
• Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.

Benefits

• Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team!
• Our in-house Training Academy provides ongoing training and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge. We also conduct annual growth and development reviews for all our team members.
• Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.
• Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness,gym and more.

Culture
At Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success. 

We also understand the importance of work-life balance in fostering happiness and productivity. That's why we prioritise it, ensuring you have the flexibility to thrive both personally and professionally. We're not just interested in your present success; we're invested in your future growth. With a commitment to continuous learning and development, we provide the tools and opportunities for you to reach new heights.

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Discover our vibrant community and learn more about us at www.winninggroup.com.au