Address
Form of work
SalaryOur Client is a global leader in the development, design and integration of software providing innovative solutions to a niche industry sector. With over 35 offices worldwide, their Australian owned and operated subsidiary boasts local market leadership. Here is an exceptional opportunity to kick start or continue your IT career with a reputable and well-established company which offers career progression.
Full training is provided in the specific duties of this Level 1 support role which includes:
Full training is provided in the specific duties of this Level 1 support role which includes:
- Providing first level client support by phone and email (and occasionally onsite)
- Logging issues in the support database
- Replicating customers' problems to understand the situation
- Handling problems and queries in a professional and timely manner
- Escalating support incidents to senior team members and support manager where necessary
- Maintain and update technical reference material
- Assisting in general Customer Support and administrative tasks
- An upbeat, professional demeanour
- Excellent communication skills, both written and verbal
- Willingness to learn and the ability to pick up new systems and procedures easily
- A true 'can-do' attitude
- The ability to work as a team member and autonomously
- Prior experience in customer service or qualifications in IT. Any exposure to the IT sector is not essential however will be highly regarded
For more details please forward your resume to Coadys today.
Please note only shortlisted candidates will be contacted.
