AddressAbout us
We are an Authorised Energy Retailer and Embedded Network Manager that specialises in Embedded Networks. Operating across numerous sites in the vibrant Sydney area, we take pride in our commitment to providing sustainable, affordable, and simple services. These core values resonate throughout every facet of our organisation as we strive to be a transparent and reliable Energy Retailer. But, our focus goes beyond services. We’re dedicated to nurturing our team’s potential, offering opportunities to learn and develop beyond their roles.
Qualifications & experience
- Experience in a customer-facing role is desired
- Exceptional communication skills
- Deadline-Oriented attitude
- Advanced MS Excel proficiency
- Effective prioritisation skills
- Willingness to learn and grow
Tasks & responsibilities
- Customer Query Management - Effectively handle a wide range of customer inquiries, received via phone, email or chat, through our dedicated Customer Support management platforms. Demonstrate strong communication and problem-solving abilities to swiftly resolve customer queries.
- Communication Distribution - Facilitate the distribution of critical customer communications, including invoices and other essential notifications, ensuring accurate and timely communication.
- Customer On-boarding - Assist in the seamless onboarding of new sites and customers, ensuring a smooth and positive experience from the initial engagement. Provide an experience that fosters strong relationships and aligns with Evergy's values of sustainability, affordability, and simplicity.
- Compliance - Uphold a strong commitment to compliance by adhering to all regulatory and legal requirements and laws throughout the execution of duties. Prioritise the maintenance of a safe working environment, contributing to a culture of safety and accountability.
- Service Disconnection and Reconnection - Execute service disconnections and reconnections in compliance with established regulations and industry best practices. Employ a meticulous approach to ensure compliant and accurate disconnections and reconnections
Benefits
- Room for growth and development
- A tight-knit and supportive team
- Experience the synergy of office collaboration, with the option for hybrid work arrangements available when needed.
