AddressLocation:
Wetherill Park Industrial Park
Commencement:
29th April 2024
Type:
Full-time (Various hours due to client working with customers in NZ)
About the Role:
As a Customer Service Officer, you will represent our client and engage with customers throughout their construction and design journey. This role offers the chance to join a vibrant team, where you'll provide exceptional service while contributing to the success of our client's brand brands.
Key Responsibilities:
- Respond promptly and professionally to customer queries and order requests via phone calls and emails.
- Ensure accurate processing of customer orders and meet deadlines consistently.
- Recommend products from various brands based on customer needs and inquiries.
- Handle complaints efficiently, providing timely solutions and following up for resolution.
- Engage in continuous training and on-the-job learning to enhance skills and knowledge.
Skills & Experience:
- Experience dealing with Trades
- Previous experience in customer service is essential.
- Excellent communication skills with the ability to engage with diverse audiences.
- Strong organizational skills and the ability to manage time effectively.
- Proactive approach to problem-solving and providing support.
- Attention to detail and accuracy in handling customer requests.
Additional Requirements:
- Knowledge of the civil/construction industry is advantageous.
- Willingness to work rotating shifts within operational hours (7am - 6pm).
- Psychometric testing will be a requirement of role pre commencement.
Benefits:
- Competitive salary package
- Comprehensive training and support
- Opportunities for career advancement
- Vibrant and supportive team environment
How to Apply:
If you're ready to take on a rewarding role in our clients team's success, we want to hear from you! Please submit your resume and cover letter, outlining your relevant experience and why you're the perfect fit for the role and availability please email
********@completestaff.com.au or call 02 4209 3***
