Customer Support Specialist

Who is Plenti?

Plenti is a fintech lender, providing faster, fairer loans through smart technology and outstanding customer service. We are a dynamic and innovative business that is growing strongly. By continuing to deliver better customer value and experience we are taking market share from incumbent players in the personal lending, renewable energy and automotive finance markets.

We are a fast moving and ambitious organisation that seeks to bring in smart and capable people who can take ownership of their role to help the business continue to grow and thrive. With over 200 people based in Australia we are a small enough organisation that everyone can make a difference but we have very big ambitions that our passionate team are working to deliver.

Plenti is still a founder led business that began in 2014 and is now listed on the ASX with annual revenue of over $200 million and a loan book over $2 billion.

What's the role? 

As a Customer Support Specialist, you will be on the frontline chatting to our customers all things Plenti. You’ll be helping to maintain the relationship of our business partners by taking inbound calls, replying to our customers' email enquiries and finding the best solution to their problem. 

You will also:

• Display a high degree of empathy and professionalism while assisting our customers.
• Become an expert in all things Plenti and use this information to enhance their customer experience.
• Liaise and service the relationship of our internal sales staff and external business partners
• Ensure compliance with any regulatory requirements and Plenti best practice guidelines.
• Be a collegiate member of the team, helping out where possible and supporting your team mates. 

You are:

• A recent graduate looking for opportunities for growth and development in financial services
• Enthusiastic and like working with people in a team environment
• Capable of multi-tasking and confident in solving problems
• Exceptional communication skills
• Able to work independently and have a high attention to detail 

This would be a great role for a smart, customer focused person who has hundreds of responses to "tell me about a time when you went above and beyond for a customer" - and who relishes in telling every story.

There’s no weekend or late night hours, just 9am – 5:30pm Monday to Friday so you can balance work and life. We also offer flexible working so once you pass probation you can work 3 days in the office and 2 at home.