Client Liaison Officer

About TAFE Queensland
TAFE Queensland is proud to be the largest and most experienced Vocational Education and Training provider in the State. For more than 140 years, TAFE Queensland has delivered practical and industry-relevant training to provide students with the skills and experience they need to build lifelong careers. TAFE Queensland been named the Large Training Provider of the Year at the prestigious 2023 Australian Training Awards. Our training is delivered to students and apprentices on-site, online, in the workplace, or on-campus to give people the skills they need to enrich their communities, support their industries, and strengthen their local economies.
By working at TAFE Queensland, you can be part of a highly experienced workforce closely connected with their industries and dedicated to delivering best practices and innovative training.
Your Opportunity
As the Client Liaison Officer you will be responsible for:
* providing administrative support across a broad range of apprenticeship management and administration activities and tasks;
* providing support and guidance to internal and external clients regarding operational matters relating to apprenticeship management; and
* contributing to the positioning of SkillsTech as the lead provider of trade and technical training through the effective promotion of Region products and services as they relate to apprenticeship management.
This position reports to the Operational Supervisor, Client Account Management.
This is a Permanent Full-Time opportunity.
The position will be based primarily at Acacia Ridge however you may be required to perform work at other TAFE Queensland campuses.
Key Responsibilities
* Maintain currency of skills and knowledge relevant to apprenticeship training, including:
* TAFE Queensland programs and services; and
* a working knowledge of all applicable legislation, regulations, policies and guidelines to ensure the Region's pre-qualified supplier (PQS) and Australian Skills Quality Authority (ASQA) compliance.
* Liaise proactively with employers, apprentice/trainees, Apprenticeship Network Providers and representatives of TAFE Queensland and other relevant Queensland Government Departments to provide accurate and timely advice with regard to TAFE Queensland programs and services.
* Utilise a range of software applications and student management systems to perform the administrative functions throughout the apprentice/trainee training lifecycle to maintain student records, generate enrolments, training plans and training contract amendments and completions.
* Negotiate with employers to schedule apprentice/trainee attendance in training and assessment activites assisting employers in meeting their statutory obligations under training legislation, regulations and guidelines.
* Effectively monitor and manage apprentice/trainee progression; identifying any relevant concerns, proposing workable solutions and maximising program occupancy to deliver a high level of efficiency in training and assessment delivery for the Region.
* Assist with the development and preparation of reports and correspondence relevant to the business operations of the team; contributing to the monitoring of operational performance and enabling the provision of timely and accurate information to all stakeholders.
* Provide general administrative assistance and perform office management functions as required to support the day to day operations of the team, including but not limited to the management of inbound and outbound telephone calls, record management and generic email communications through individual and shared mailboxes.
* Contribute to continuous improvement through active participation in the development and review of business processes, documentation and practices as they relate to apprenticeship training and management.
* Proactively participate in local Performance Planning and Development (PPD) processes, seeking opportunities for self development and contributing to the development of the team through knowledge sharing and the provision of support, guidance and collaboration.
* Contribute to the success of cultural change within the organisation through promoting and modelling SkillsTech's core values and Agreed Behaviours and the established TAFE Queensland values of Working Together, Focussing on our Customer, Taking Responsibility, Showing Initiative, and Safety First.
How you will be assessed
The ideal applicant will be someone who has the following key capabilities:
*
* Sound knowledge, or the ability to acquire knowledge, of legislation, policy and procedures relevant to apprentice/trainee training, including compliance with PQS and ASQA requirements.
* Ability to communicate effectively, including developing rapport and maintaining positive and collaborative working partnerships with a range of internal and external stakeholders.
* Proficiency in the use of a range of computerised systems and applications relevant to the administrative management of the apprentice/trainee lifecycle , including the ability to generate reports and correspondence and extract and compile accurate and meaningful data to provide advice to stakeholders.
* Demonstrated communication and problem solving skills, including the ability to work effectively under pressure, prioritise tasks, and deliver successful outcomes within specified timeframes.
* Ability to effectively contribute to a high performing team, ensuring that all work is completed to a high standard within negotiated timeframes and proactively seeking and facilitating opportunities for self development.
How to apply
If you're interested in this role, click the 'Apply' button to submit your application via the TAFE Queensland Recruitment Portal. When submitting your application, please ensure you provide the following:
* A detailed resume;
* A cover letter that outlines your known skills, abilities, knowledge and experience in response to the “How you will be assessed” criteria above (maximum of 2 pages in total); and
* The contact details for two referees (one of whom is your current supervisor)
Closing date: 5:00pm, Friday 12 April 2024.
Job Reference Number: TQ2024-376
For further information, please contact:
Jo O'Connor, Manager, Client Account Management
(07) 3259 3122 or Joann.OConnor@tafeqld.edu.au