Desktop Support Engineer

Company DescriptionWho we are:FinClear was established in 2015, with offices now in Sydney, Melbourne and Perth. We are an independent, Australian owned and developed technology and financial services business, specializing in providing trading, execution, clearing and technology solutions to wholesale intermediaries, FinTech’s, wealth managers and financial planners.At FinClear - Technology and progress are in our DNA. Our Financial Markets infrastructure deals with massive amounts of data and huge volumes of transactions that are executed in real-time to a vast audience. But unlike others, we own our core regulatory and technology infrastructure enabling us to move quickly and build solutions to give our clients the competitive advantage.We’ve tripled in size since mid-2021 and plan to continue growing with more platforms and services being rapidly developed. That’s where you come in.Job DescriptionAbout the role:This is an excellent opportunity for a Desktop Support Engineer looking to:Add value leveraging their skills supporting & managing a Windows environmentExpand their skills across MacOS, Linux, Databases, Networks and ToolsBe part of a growing close-knit teamAt FinClear the Desktop Support Engineer key purpose is to collaborate with the greater infrastructure team to ensure our people are supported and able to leverage the relevant Hardware, Software Applications/ Systems and related Infrastructure to maximise their potential.This role will see you work within a team of 14 that is part of a larger cross functional technology team of 60 and growing. Support across BAU and projects are two key areas of this position where you will initially add value supporting our people.Your efforts will also help free up seniors to stand up other exciting projects that not only will fuel us for future success but also offer you exposure in other areas of infrastructure. This opportunity is ideal for someone skilled that enjoys supporting a Windows environment but wants to broaden their exposure to other parts of the world of infrastructure.Key responsibilities include but are not limited to:Being the focal point offering support and providing an amazing experience to our peopleProvide onsite and remote supportUnderstanding issues and troubleshootingOversee the IT-related on & off-boarding of staff along with the preparation & maintenance of required hardware and application configurationCreate & manage user/device accountsProvide technical support & rectification of technical issuesAssist with the support and management of landline, internet & mobile telecommunications Ensure the performance of local area network (LAN) applications, Wi-Fi network & IT infrastructure are optimised across all sitesEnsure secure IT systems and infrastructure across all platforms and assetsMaintain accurate ICT documentation & inventory databaseProvide support for meeting rooms with AV equipmentWork closely with all teams to enhance processes & implement new technologiesProvide advice and assistance relating to the Standard Operating Environment for end user computing devices systemsInstall equipment & test software applications as requiredSupport the roll-out of new applications and solutionsThe Tech Stack:Windows, MacOS, LinuxMicrosoft Office Application Suite – Word, Excel, PowerPoint, TeamsMicrosoft Office 365 - SharePoint, OneDriveBasic Network Configuration, Analysis and ManagementPowerShell/Batch ScriptsIvanti ITSMCrowd StrikeAtlassian Jira & ConfluenceExposure to Oracle, Postgres, MS SQL DatabaseAudio/Video Conferencing Configuration, Analysis and ManagementMulti-Function Device Configuration, Analysis and ManagementAWSQualificationsRequired:Ability to work 5 days a week from our North Sydney OfficeDemonstratable experience providing support whilst offering an exceptional customer experience1-2 years of experience supporting a Windows environmentExperience diagnosing and troubleshooting issues across: desktops, laptops, MS Office Suite, mobiles, tablets and moreCapabilities working with Active Directory & Office 365Willingness and ability to learnBonus points for:Experience implementing/creating Desktop/Laptop SOE buildsKnowledge on Mobile Device Management (MDM)Experience of cyber security processes and proceduresAssisting VIP usersITIL CertifiedAdditional InformationWhat are the ingredients to our secret sauce? That’s our people and the technology solutions we create, as the business grows, we are also evolving our benefits to one that our people love!BenefitsA team that is invested in the success of FinClear and a generous ESOP for all our employees16 Weeks of gender neutral paid parental leaveA flexible work environment - we have fantastic modern office facilities as well as allowing regular work from home.An inclusive and diverse working environment for allPrioritise mental health with all our staff having free access to our EAP programme including 1:1 session with qualified coaches and psychologistsE-Vehicles – Salary SacrificeReady to apply?If this sounds like something you might be interested in, submit your application by selecting “Apply”.ContactMore information about FinClear, visit our Careers page https://finclear.com.au/careersAny additional queries Email : careers@finclear.com.auPlease note :Applications will be reviewed w/c 7/02/2024Rights to legally work in Australia is a must to be considered for the immediate opportunities at FinClear, (sponsorship options are currently not an option)