AddressThe Role
This is an exciting opportunity for a Digital and E-Commerce Systems Manager to join the Company's fast-growing IT team.
Reporting to our ICT Manager, this role is to manage digital applications, undertake system process analysis and project management to improve digital systems and business efficiencies.
This will be done in consultation with key stakeholders to identify and implement improvements to the Web infrastructure and other critical digital business applications including: Web Site, Web App, Cognos/cube data, Akeneo, FreshCRM etc with involvement as required on other IT applications.
Role Responsibilities include:
Business Analysis and Digital Systems Management
- Undertake detailed analysis to identify opportunities to improve the functionality of web and digital tools.
- Work closely with key stakeholders to establish a technical understanding of the issue to scope and prepare a detailed proposal outlining recommendations and functional specifications to best meet the business needs.
- Develop Project Plans and manage the implementation of Projects to achieve KPI’s(Time, Quality, Cost etc)
- Manage digital software upgrades across the business by providing specialist advice, recommendations, and project management
- Integrate customer and customer groups through our digital platform as identified with key stakeholders
Digital Support
- Provide employees with remote end-user IT application support, both functionally and technically for our digital tools in a timely manner
- Applications supported will include Web Site, Web App, FreshCRM, Cognos/cube data, Akeneo, Pronto, Meridian, Redmap, Netstock, Esker, ecommerce products such as the website and web app, and various Microsoft applications which may change in line with the company’s requirements
- Manage digital (web site/web app) upgrades, testing and training
General Duties & Staff Management
- Assist with the development and documentation of national IT processes as required
- Assist the development and implementation of company approved end user training for Pronto and other applications
- Recruitment and induction of new Digital team members
- Training, development, and performance management of staff
Essential Candidate Requirements
- Advanced functional knowledge of IT digital applications
- Detailed knowledge and advanced level of skills using Pronto
- Advanced functional knowledge of IT applications
- Extensive experience in a similar position, managing a small team, using Pronto Software, digital tools, and providing Help Desk Support
- Demonstrated ability to successfully manage a Project from conception through to completion including a high level of key stakeholder involvement to analyse business requirements and objectives to determine how software can best meet the business requirements.
- A strong knowledge and understanding of business functions and administrative processes including Sales, Retail, Purchasing, Warehousing and Finance/Accounts processes
- Knowledge of Microsoft suite of products
- A high level of customer service orientation
- Strong communication / interpersonal skills and able to engage confidently with Management, employees and external providers
- Well-developed planning and organizational skills
- Sound analytical and problem solving skills
- Skilled in managing multiple requests, prioritizing work, making sound decisions to meet strict deadlines
- Ability to travel to provide support and assistance on key projects
This is a fantastic opportunity to join our company in a role that will offer rewarding challenges and exciting opportunities. If you enjoy working in a culture that is professional, collaborative and one where you can make a difference, then this is the place for you!
The Benefits to working for Reward Hospitality include:
- A competitive base salary.
- Being part of a dynamic, growing international team.
- Staff discounts on our products and major retailers.
About Reward Hospitality
Reward Hospitality is Australia's largest distributor of non-food consumables to a range of industries such as hospitality, catering, health & aged care and education. We supply a wide range of products including tabletop, commercial catering equipment, janitorial and washroom supplies, disposables and packaging solutions from around the globe. With sites across Australia and NZ, Reward Hospitality offers the full solution to its customers with an unmatched international presence.
Reward Hospitality is proudly owned by the ECF Group - the European leader in hospitality, catering and general food service supply with key markets in Europe, the Middle East and North Africa. Paired with market leaders in Europe, Reward offers customers access to products and trends from around the globe.
Reward Hospitality is an established Company achieving record sales targets and growth - it is an exciting time to come and join us!
Why work for Reward Hospitality?
We are a forward thinking established business with strong values and we believe our staff are key to our success. We are passionate about providing a productive and safe environment with good facilities. We value the personal development of all staff, and there are many opportunities for you to grow within our business.
If you are interested, we'd love to hear from you!
To apply, please click the 'Apply Now' button to submit your cover letter and resume.
