AddressDigital Communications Officer - Library Services
At Wollongong City Council we have a steadfast commitment to creating an Extraordinary Wollongong. We are in an exciting period of transformation and focused on delivering exceptional services, infrastructure and facilities for our community.
Our strength is the diversity of our people. Together our responsibility is to create an inclusive place where everyone is welcome, valued and belongs. We lead with courage, openness and curiosity. Our conversations and actions celebrate diversity, inclusion and belonging. Learn more about us here.
About the Role
Wollongong City Libraries (WCL) is a dynamic service of Wollongong City Council. Our goal is to create a world-class library service that empowers people through lifelong learning, resources, information, and experiences.
Across seven locations, we deliver welcoming, safe, and inclusive spaces for learning, access to resources and social connection. We also play a vital role in promoting literacy and preserving local history.
Working in collaboration with a small and vibrant team, you will oversee a range of digital platforms including website, mobile app, digital library resources and social media channels.
This exciting hands-on opportunity works directly with our community and library clients both face to face, and online. Promoting an Extraordinary Wollongong, you will contribute to our community programs, creating digital content, endorsing special events and utilising your creativity.
This is a Permanent Full-Time position, Salary from $78,811.49 up to $88,781.59 per annum plus superannuation. (Salary package will be assessed based on skills, experience and qualifications).
This role is based in Wollongong City Library, with the flexibility to travel and work from all library locations as required
Under Part 2, Section 6 of the Child Protection (Working with Children) Act 2012, this position has been designated as requiring a paid NSW Working with Children Check. Applicants are required to provide a NSW Working with Children Check as part of the preemployment stage of the process.
What You will be doing:
Passionate about delivering a high-quality customer experience to our community members, you will:
- Create content such as posts, stories, reels and events on Facebook and Instagram
- Provide Social media customer support and engagement, including responding to comments and messages
- Oversee our Website, including adding events and general maintenance
- Add, maintain and monitor events on "Eventbrite"
- Complete internal marketing requests
- Create in-house signage as required
- Champion as the Comic Gong Digital Officer
- Ensure the cosmetic maintenance of Wollongong City Libraries catalogue
- Ensure maintenance and updates on the Wollongong City Libraries App
- Provide photography and coverage of events as required
- Provide face to face library customer service
About you:
As a creative, customer service-oriented individual, you enjoy working hands-on with the community and utilising digital platforms to engage with the community. You also bring:
- A relevant diploma or higher-level qualification
- Interpersonal skills that foster effective teamwork and positive working relationships with a diverse range of stakeholders
- Demonstrated experience in developing and delivering promotional campaigns, and engaging online content
- Demonstrated experience in supporting digital collections, online services and technology in a library or other relevant environment
- Experience in website and social media management, along with photography, videography, image and/or photo editing
Benefits of working at Council:
- We provide flexible working arrangements such as hybrid working and flex- you just need to ask!
- We are value-led, support and encourage personal and professional growth, recognise and reward performance and embrace change.
- We provide generous leave provisions including 5 weeks annual leave per year of service
- Long Service Leave after 5 years
- We are committed to providing a safe working environment for all, (everyone, every day and everywhere) and make available wellbeing programs to support mental, physical and social wellbeing of our staff to be at their best.
- Access to Fitness Passport
Interested?
For more information, click on Apply to be redirected to Wollongong City Council's E-recruitment site.
Contact Stacey O'Brien, Coordinator Community Connections and Learning, on (02) 4227 8*** for questions related to the job.
For questions related to submitting your application online or our recruitment process, please contact the Talent Acquisition Team on (02) 4227 7***.
Applications close 11:59pm, Sunday 14th July 2024.
We encourage applications from everyone regardless of gender, age, ethnicity, cultural background, faith, disability or gender identity. People with disability are encouraged to reach out so they can be supported in recruitment processes, to enable them to demonstrate their skills and capabilities to meet the requirements of the job.
Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.
Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Criminal History and Working with Children Check. Employment is subject to clearance of all these checks.
