Address
Form of workAbout Us
Employment Hero is an Australian tech unicorn - valued at $2 billion. Our world-class software is the easiest way for small and medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We’ve grown 100% year-on-year since our inception in 2014, and now service over 200,000 businesses and 1 million+ active users globally. We have exciting growth plans for 2023 and beyond, powered by our mission of making employment easier and more valuable for everyone.
We take a Remote First approach with our team. Employment Hero can hire across the world, so long as candidates have eligible working rights and are in a suitable time zone to their colleagues. If you’ve got the skills for the role and the passion for our mission then we want to hear from you!
Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.
The Role
As our Digital Content Specialist, you play a key role in delivering our "digital first" customer experience. Working closely with Product, CX, Sales, and Marketing teams, your focus is on creating clear and tailored Digital Content that empowers customers to get the most value from products and services.You are the delivery arm of our strategy to create digital first solutions that help our customers adopt, use and gain the most value from Employment Hero, ensuring our customers have the support, information and education they need, every time.
The role is part of a team who uses data and insights to understand why our customers need support and education so that we can proactively build content solutions that anticipate and resolve those needs. You will collaborate cross functionally across our regions and be part of a team that includes our Community Manager, Content Team Leads and the Head of Digital Engagement. As a team, we work together seamlessly to achieve our shared goal of creating world class digital customer experiences.
We are seeking an experienced and autonomous individual who will create, deliver and manage a pipeline of product and technical content which both optimises existing content and brings new products, features and services to market. As the preferred role holder, you will be accustomed to working closely with customer facing teams to understand the drivers of customer contact and be capable of using data and insights to guide how you prioritise your workload. By doing so, our customers can have their service needs met digitally across their lifecycle.
You will work with our Product teams to ensure our customers maximise their product and platform value by creating new product and feature content that is clear, compelling, and tailored to the audience's needs, providing our customers with a self service choice for how they want to experience support, success and training.
You have an adept ability to understand product complexities, technical information and most of all the Customer. Your knowledge of best in class content frameworks together with a proficiency in collaboration tools and systems, will allow you to succeed in this role.
Responsibilities
Multimedia Digital Delivery:
- Craft, deliver, and regularly update technically accurate, engaging video content using tools like Vimeo and Canva, ensuring alignment with brand and content guidelines.
- Analyse viewer engagement metrics to refine strategies and optimise content for various platforms.
Content Creation for Diverse Audiences:
- Develop, deliver and publish written content tailored to diverse audiences, ensuring clarity, engagement, and understanding of nuances like payroll and HR.
- Incorporate SEO best practices in writing and collaborate across the team to continuously find and implement ways to improve our content search results.
- Regularly update written content to maintain its relevance.
Technical Proficiency:
- Demonstrate expertise in CSS, HTML, and WYSIWYG editor and stay updated with technological advancements for content relevance.
- Implement responsive design principles, troubleshoot display issues, and collaborate across the team for content performance optimisation.
- Adhere to and collaborate with across the team to continuously improve our style guide, accessibility and quality standards.
- Take vested interest the performance of the team’s published content and make adjustments as necessary to improve customer engagement and satisfaction
Collaboration and Support Systems:
- Utilise collaboration tools like Asana, Slack, ZenDesk, SalesForce and coordinate as required cross functionally for content alignment.
- Foster internal collaborations, attend team meetings and share your progress with stakeholders.
- Seek continuous feedback and participate in brainstorming sessions for content innovation.
- Attend workshops or webinars to enhance proficiency and stay informed about content-related technology updates.
Problem Solving and Time Management:
- Exhibit problem-solving skills, address content challenges promptly, and set content creation goals.
- Prioritise tasks effectively and allocate specific times for various content-related activities.
- Use time management tools and regularly refine personal workflow for maximum efficiency.
Requirements
- Proven track record in multimedia Digital Content creation and delivery and publication.
- Experience in writing customer centred, product instructional content for diverse audiences with varying technical knowledge.
- Technical expertise in CSS, HTML, and other relevant technologies.
- Proficiency in collaboration tools such as Asana, Slack, ZenDesk, SalesForce and more.
- Strong problem-solving skills and ability to prioritise tasks.
- Proven track record of using data to develop insights on how to optimise content performance.
- Familiarity with payroll and HR concepts is an advantage.
- Experience in a fast-paced start-up environment is an advantage.
- Ability to understand customer needs, step into their shoes, seek feedback and apply learnings to your daily work.
Benefits
- Self, health, wealth and happiness programs.
- Remote first and flexible working arrangements.
- A generous budget to spend on setting up your home office (if you need a desk, chair, or screen? We’ve got you covered!).
- We set you up for success with the latest and greatest hardware, tools and tech.
- Learning & development (including an external study policy, live monthly professional development classrooms, and premium online learning content!).
- Social events to get to know your new colleagues.
- Employee Share Option Program: be an owner of Employment Hero!
Why join Employment Hero?
* Raised $263M Series F round led by TCV October 2023
* Raised $181M achieving unicorn status February 2022
* LinkedIn Top 25 Startups 2021, ranked #2 in Australia
* The Australian Top 100 Innovators List 2021
* Raised $140M Series E round led by Insight Partners July 2021
* Raised $45M Series D round led by Seek 2021
* Deloitte Technology Fast 50 2020, ranked #42 in Australia
* LinkedIn Top 10 Startups 2020
* Raised $22M Series C Round led by Seek July 2019
* Raised $8 mill series B round led by Seek and OneVentures
* Deloitte Technology Fast 50 2019, ranked #20 in Australia
* GetApp Category Leader Q1 2019
* Deloitte Technology Fast 50 2018, ranked #12 in Australia
* HRD Gold Medalist - Human Capital Management Systems 2018
* HRD Gold Medalist - Rewards and Recognition Service Provider 2018
* HRD Rewards and Recognition Employer of Choice 2018
* LinkedIn Top 25 Startups 2018
* EY Entrepreneur of the Year National Finalist 2018
**When applying for this position, please fill out all of the application questions, thank you*
