Digital Experience Manager

Company description:About ENGIE Australia & New Zealand:ENGIE Australia & New Zealand, a joint venture with Mitsui & Co Ltd, is accelerating the transition to a carbon-neutral economy by providing innovative, sustainable energy solutions to households, businesses, communities and cities.Our mission is to accelerate and support the transition towards a carbon-neutral economy, through reduced energy consumption and more environmentally friendly solutions.We have over 1,000MW of low-carbon generation capacity and more than 3,00MW of renewable energy under development. Our retail business, Simply Energy, has more than 700,000 customer accounts around Australia.ENGIE's trading arm, Global Energy Management & Sales (GEMS) provides long-energy supply agreements, energy trading, risk management and asset management services to business customers across the ENGIE ANZ portfolio. Our Business UnitsThermal & Supply• Simply Energy is one of Australia's fastest growing energy retailers, with more than 700,000 electricity and gas customer accounts in Victoria, South Australia, New South Wales, Western Australia, The Australian Capital Territory and Queensland.• Simply Energy offers simple and affordable energy plans for Australian households and businesses.They offer 100% carbon neutral plans certified by Climate Active where carbon emissions are offset from energy usage.• Our gas power plants in South Australia are an essential component of our strategy to achieve a sustainable energy future, and we remain committed to optimizing their performance and reducing emissions while we invest in the energy systems of tomorrow.• The Hazelwood Rehabilitation Project is a dedicated business stream leading the safe, stable and sustainable rehabilitation of the former Hazelwood Power Station and Mine, which ceased operation in 2017.Renewables• With 165MW of operating wind farms in South Australia and 3000MW of identified pipeline of solar, wind and large-scale batteries under development, ENGIE is making a sizeable contribution to the progress of renewable energy production in Australia.• We strive for operational excellence in all aspects of green hydrogen production, including process design, equipment selection, and when up and operational in the optimization of our asset infrastructure. ENGIE and Mitsui are developing one of the world's first industrial-scale renewable hydrogen projects to provide feedstock into Yara Pilbara Fertilisers' (Yara) existing ammonia operations near Karratha in Western Australia.Energy Solutions• ENGIE is building the future of electric vehicle fast charging stations in Australia for both fleets and the public. ENGIE is aiming to be operating 300 charging points across Australia by 2024. With approximately 1,000 charge points scheduled to be installed by 2025, this will mean the ENGIE public rapid charger network will be accessible within 10km for around 80% of the Australian population, and our Fleet network will be helping business and government to accelerate their decarbonisation goalsGlobal Energy Management & Sales (GEMS)• GEMS provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE's assets and contributing to value creation.• ENGIE is leading the Australian green corporate Power Purchase Agreement (PPA) market, with several high-profile partnerships including Coles, Pepsi, L'Oréal Australia, Sanitarium, Veolia and NAB.• Ensures a secure and sustainable energy future for B2B clients in line with a low carbon strategy by supporting customers in the transition towards a carbon neutral economy by offering them innovative, competitive and green solutions. As well as through providing best in class risk management services tailored to our customers' individual needs.• GEMS has expertise in energy supply and global commodities; risk management and market access; green & low carbon solutions; and asset management and flexibility services.Job description:The Role:At Simply Energy we are seeking for Digital Experience Manager to define and lead innovative Digital Experiences across Simply Energy's digital sales and service platforms.The Digital Experience Manager will work across the customer lifecycle and own the Digital Experience to deepen relationships with our customers and improve customer service and satisfaction in line with customer needs.The role is accountable to the Head of Digital Experience and the incumbent can work flexibly from home and from our Southbank office - hybrid work model. Key Responsibilities: Manage budget to develop and deliver Simply Energy's strategic digital customer experience roadmap Develop, lead and prioritise a strategic program of work across a range of digital sales and service platforms by working closely with the Technology, Marketing and Customer Experience teams and aligning to business needs. Manage a team to deliver best in class Digital Experiences that are future proofed and reduce Churn and Cost to Serve while increasing digital adoption and engagement. Lead and up-skill team members on best practice digital engagement. Complete research and analyse data to develop and/or support a sound understanding of customer segments, trends, needs, and expectations; Lead and champion the CRO program to ensure ongoing optimisations across Digital Experiences Profile description:About You:To be successful in this role, you will have experience in managing cross-functional digital programs including design and user experience enhancements across a suite of digital customer platforms.You will be experienced with online customer journey design, UX and UI strategy development.You possess a can-do attitude and can work collaboratively with others. You will also have experience working with external creative/media agencies and web-developers and can manage positive relationships with them.Highly organised with excellent project management skills.Knowledge of Figma design system will be well regarded. Next StepsIf this sounds like the role for you, please apply with a covering letter, together with your up-to-date resume.All applicants must have unlimited rights to work in Australia.Please note we consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity. Government and some client directions regarding vaccination against COVID-19 apply to various aspects of ENGIE's work across Australia. If your application is successful, ENGIE may require you to provide evidence of vaccination against COVID-19 as necessary to comply with any such government and client directions that apply to your work in this position. ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer's responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions. Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths!