AddressBeyond Blue is an Australian mental health and wellbeing support organisation. It provides support programs to address issues related to depression, suicide, anxiety disorders and other related mental illnesses. Beyond Blue's Strategy 2023+ focuses on prevention and early intervention for the next five years.
Early Intervention (EI)
Beyond Blue has developed an evidence-based early intervention mental health program using trained non-clinical coaches with industry experience. These live programs connect participants with a coach using low-intensity cognitive behavioural therapy (CBT) techniques delivered through one-on-one sessions (F2F or TeleHealth). Beyond Blue's specific early intervention program is a low-intensity CBT program with no referral requirements.
Seven out of ten participants make a full recovery with no further support or treatment required.
BB has piloted and administered the New Access Community program for over ten years. EI@Work has evolved to create an income stream for BB and lessen its dependence on donations and funding. The new, digitally enabled EI@Work service will provide a foundation Digital Product to be replicated across the Community and Small Business service streams.
We are recruiting a new squad to bring the EI Digital Experience to life.
BB is consciously taking a low-code, platform-first approach and will leverage the capabilities of its tech stack: Salesforce CRM, Salesforce Marketing Cloud, Sitecore Experience Platform, Azure (identity), Databricks, and Meddbase (practice management software).
The Role
As a Product Manager, you will be pivotal in developing Early Intervention Digital Products. Your focus will be on platforms and integrations, including websites, CRMs, and service delivery platforms. You will be responsible for the entire product lifecycle, from ideation to project management.
The PM will translate the service blueprint into the Digital Product roadmap and lead delivery within the squad, including sprint planning, prioritisation, backlog grooming, and UAT planning.
Key Tasks
- Support the development and implementation of an Early Intervention Digital Strategy.
- Lead the development and implementation of Digital Products for Early Intervention with a focus across platforms and integrations.
- Manage the product development of the three Early Intervention setting streams, leveraging learnings, insights and capabilities from each to improve the overall Early Intervention products.
- Manage the Digital Product development priorities in line with the product roadmap and backlog.
- Analyse users' needs/business requirements using interviews, workshops, consultations, online forums, research, data, and task and workflow analysis.
- Develop and communicate complex product requirements and briefing documents to internal and external stakeholders and suppliers.
- Develop and implement a quality assurance process for all product deliverables, ensuring that any digital solution launched is fit for purpose, user-tested, and of the highest quality standard.
- Management of 'post-delivery' support, education, and training, both internal and external stakeholders and users.
- Provide high-quality written documents, including briefing notes, preparation of contracts and agreements, and project management documentation; provide input into developing key reports, including Board reports, Beyond Blue external reporting and ad hoc reports as required.
- A Product Manager with experience building digital services that leverage platform capabilities.
- Comfort working from end-to-end, with solid delivery experience.
- Excellent communication and stakeholder engagement skills.
- The desire to make a positive impact
- Hybrid work with total flexibility
- Salary packaging options
- Meaningful, high-impact work
- Salary up to $169k, including super
Apply now or email Matt (****@ponyexpresstalent.com) for more information.
Additional information
- Positive Impact
- Greenfields Project
- Newly Created Role
