AddressAbout the Role
*This is a Fixed Term Position until 31st January 2025*
This opportunity will focus on leading multiple agile teams dedicated to enhancing the front-end user experience across various digital channels. The successful candidate will collaborate closely with senior leaders to integrate customer experience initiatives and digital projects, aligning them with prioritised business and customer value outcomes. This pivotal senior role involves establishing, monitoring, and controlling a cohesive digital front door within the broader Digital and Wayfinding portfolio. The Manager will also play a crucial role in guiding the macro and micro roadmap sequencing and development framework, advocating for cross-functional agile methodologies, and ensuring consistent customer experiences throughout the department's digital ecosystem.
To access the Position Description, please click here.
Position Outcomes / Accountabilities
- Manage continuous improvement and integrate with digital projects to ensure prioritised outcomes in alignment with the department and branch strategic objectives.
- Establish, monitor and govern a connected digital front door within the wider Digital and Wayfinding portfolio to ensure effective management and prioritisation of incoming requests, driving prioritised outcomes.
- Enable multi-channel optimisation to inform and improve customer experience. Including (but not limited to), awareness, engagement, identification, personalisation and satisfaction.
- Manage resourcing, budget and delivery schedule of digital enhancements. Ensuring strategic alignment and portfolio prioritisation to drive roadmaps that support a seamless customer experience across all touchpoints, interactions and channels.
Key Selection Criteria – Elevate your career as Manager, Digital Strategy & Development with DTP. Lead agile teams to craft customer-centric digital experiences, aligning projects with business goals. Drive innovation, establish a seamless digital front door, and advocate for cross-functional agile practices. Demonstrate your expertise in stakeholder management, leadership, and innovative problem-solving. Your attention to detail, strategic thinking, and effective communication will shape the future of digital experiences at the Department of Transport and Planning. Join us to make a lasting impact and foster a culture of excellence.
Qualifications and Experience
Mandatory
- Demonstrated Tertiary degree in a relevant field.
- Demonstrated experience in digital and/or customer experience.
What we offer
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Service.
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- We prioritise the development of a safe and inclusive culture.
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the ‘Apply’ button and follow the prompts. Applications should include a resume and a cover letter. Applications close 11.59pm on Thursday, 16th of May. For further information about the role please contact Patrick Bruce - Manager Channel Performance And Data via *************@transport.vic.gov.au.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
