AddressWesTrac is an equipment solutions company and one of the world's leading Caterpillar Dealerships with a rich history of supporting thousands of customers across the mining and construction industries in Australia. At WesTrac our primary focus is our people. We know that our success is the result of more than 4,000 talented people working together to achieve amazing outcomes.
Reporting to the Connectivity and Support Supervisor, the Digital Support Analyst will be responsible for providing connectivity support, maintaining positive relationships with customers and internal stakeholders, aligned with the WesTrac 5 Strategic Plan objective of Exceptional Customer Experiences.
This role supports the Cat Connect team in improving support process and efficiency to create a robust, repeatable customer experience across the Digital Support lifecycle which increases WesTrac’s revenue opportunities.
The Digital Support Analyst will be a key part of the Support team, ensuring objectives and key performance indicators are constantly achieved, with specific focus on connectivity, customer support, problem triage and facilitating product problem management.
Location: Perth Precinct (Perth Airport, WA)
Roster: Monday – Friday, 8.5-hour days
To be successful the following is required:
- Previous experience in a customer focused application support role
- Strict adherence to safe working practices, policies and procedures
- Excellent computer literacy (MS Office; web-based applications)
- Experience in coaching and mentoring individuals in various work environments, both in person and remotely
- High level problem-solving skills with the ability to follow through required actions to resolution
- Advanced communication skills (written, verbal and interpersonal) with the ability to cultivate relationships at all levels
- Advanced time management, planning and organisational skills with the ability to manage multiple priorities
- Highly developed attention to detail when dealing with high volumes of data across multiple systems
- Ability to build and maintain successful working relationships across a range of internal and external stakeholders
- Excellent organisation skills, with the ability to manage fluctuating workloads and conflicting priorities to achieve tight deadlines.
- Knowledge and understanding of WesTrac / Caterpillar technology products (desirable)
What we offer:
- Opportunity to get a $3,000 referral bonus as part of our Recommend and Spend program
- Job security with a consistent pipeline of work
- Unrivalled training and development via The WesTrac Institute
- Free and secure onsite parking
- Fantastic team environment and inclusive work culture
- Made for More Rewards program with discounts at retailers like Woolworths, Caltex, Apple, Crown, Qantas and many more
- Paid parental leave, discounted health insurance, income protection insurance, and salary sacrifice options
If you are interested in taking your career to the next level with WesTrac click the ‘Apply’ button today!
Relocation and Visa sponsorship assistance for candidates on the skilled occupation list may be available to candidates in Australia and Overseas, dependant on the role.
WesTrac Pty Ltd is committed to achieving a diverse and engaged workforce. We are an equal opportunity employer and encourage applications from female, Aboriginal and Torres Strait Island candidates.
WesTrac is an endorsed employer for women via WORK180 - who have reviewed our policies, processes, and initiatives to certify that we are an organisation that supports diversity, inclusion and equality.
Job # 1739
