Address
Form of work
Salary- Be part of a digital journey of transformation and user-centred digital services
- Temporary opportunity up to March 2025 with potential for extension
- Total remuneration range: $239,483 - $263,586 per annum including superannuation
The Department of Customer Service (DCS) is a service provider, regulator and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.
Government Technology Platforms (GTP) are custodians of core and common platforms that serve the citizens and businesses of NSW. Our focus is on customer need and how to deliver digital solutions that make interacting with government effortless and safe.
We have built a best-in-class digital team unparalleled in global public service. Through leadership, collaboration and partnership we strive to set a new standard in the delivery of digital government.
As Director, Program Delivery in GTP, you will be responsible for overseeing the success of a significant licensing program aimed at reducing friction in the experience for licenced individuals and entities to apply, amend, renew and comply with legislation.
You will be responsible for providing leadership and direction to a group of 10 staff including Group Product Managers, Program and Project Managers, assisting you in achieving the program outcome.
Encompassing the values of the Department of Customer Service, you will drive performance, ensure governance and build strong relationships/partnerships across NSW government agencies and private sector partners, vendors and PMO partners to ensure successful delivery of Program outcomes and strategic directions.
For more information on the role and its accountabilities, please click apply to view the role description.
About you
Seeking a dynamic leader adept at overseeing substantial and high-profile projects. You're the kind of professional who thrives on delivering exceptional results amidst complex, multifaceted challenges. Your expertise lies in seamlessly managing the intricacies of technical, financial, and socio-political aspects, all while effectively engaging with a diverse array of stakeholders.
Your proficiency extends to advanced understanding of Digital Agile practices, program and product management, you will also have a track record of spearheading platform-based development. In your capacity, you lead the program governance, preside over the steering committee, and embody the department's commitment to integrity. As the Director, you are responsible for fostering clear communication and ensuring the program's successful fruition.
We are in pursuit of an executive with your calibre of experience and leadership. If you resonate with this profile, we invite you to engage with us.
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
For enquiries regarding this position, please contact Chantelle Madden, Acting Senior Advisor, Talent Aquisition via ***************@customerservice.nsw.gov.au.
Closing date: 15 April 2024 at 9:59am
Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ***************@customerservice.nsw.gov.au or 02 9289 1***.
