Disability Intake Officer

Key Responsibilities:

1. Client Assessment and Intake:
   • Conduct thorough initial assessments to understand the needs and eligibility of clients with disabilities.
   • Collect, document, and maintain accurate and confidential client information.
   • Determine the appropriate services, supports, or resources based on the assessment.
2. Information and Referral:
   • Provide clients with detailed information about available services, resources, and support options.
   • Refer clients to appropriate internal departments or external agencies as required.
   • Ensure follow-up with clients to confirm they have accessed the referred services.
3. Documentation and Record-Keeping:
   • Maintain up-to-date and accurate client records in the organization’s database.
   • Ensure all documentation complies with organizational policies, legal regulations and compliance.
   • Prepare reports on intake activities, client demographics, and service needs.
4. Collaboration and Communication:
   • Work closely with other departments, service providers, and community organizations to ensure coordinated service delivery.
   • Communicate effectively with clients, caregivers, and service providers.
   • Participate in team meetings, case conferences, and training sessions as needed.
5. Client Support and Advocacy:
   • Provide ongoing support and guidance to clients and their families throughout the intake process.
   • Advocate for clients’ needs and ensure they receive timely and appropriate assistance.
   • Address and resolve any client concerns or complaints promptly and professionally.
6. Training and Development:
   • Stay informed about changes in disability services, resources, and best practices.
   • Attend training sessions, workshops, and conferences to enhance skills and knowledge.
   • Share knowledge and best practices with colleagues to improve service delivery.