AddressDonor Administrator – Full Time
Queensland Fertility Group is a leading provider of IVF and related fertility treatment in Queensland including a dedicated and experienced donor team to provide expert guidance and support for donors and recipients within our Donor Programme.
We currently have a permanent full time position available for a Donor Administrator working in our Brisbane Fertility Clinic within the Donor team.
We are looking for individuals with highly developed communication and interpersonal skills with a flexible and adaptable approach. This position would suit someone who enjoys new challenges and working within a multidisciplinary team.
Duties include but not limited to:
- Assist the Donor team in the management of patient treatment cycles involving Donor/Recipient and Surrogacy
- Liaise with multidisciplinary team – Counsellors; Nursing team; Laboratory; Clinicians.
- Provide continuity of care and consistency of information
- Provide financial cost and informed financial consent to patients accessing the Donor program.
- Participate in meetings, working groups and change initiative programs.
- Maintain clinical policies and procedures.
- Triage phone calls and Email enquiries
- Book and confirm Donor/Counselling appointments.
- Filing/Scanning
- Data entry (VPS system)
Essential:
- Medical Administration experience
Desirable:
- Strong customer service skills with an ability to communicate well at all levels.
- Commitment to service, excellent written and verbal communication, and interpersonal skills.
- Effective prioritisation and organisational skills
- High process development and planning skills
- Focus on attention to detail
- Team work – Collaboration
- Ability to demonstrate initiative and Effective problem solving skills
- Computer skill (MS Office, database and internet knowledge and VPS
- Understanding confidentiality issues
For further details please contact:
Louise Hayes on 07 3015 3*** or
Email ************@qfg.com.au
